Job Description

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.The Opportunity:The role is responsible for the technical delivery of the CS (Content Server) Platform based solutions. This role has a heavy deployment and administration emphasis, combined with the consultation skills required to promote the impression of quality and excellence actively fostered within the Customer Success Organization.It will be customer facing and requires excellent interpersonal skills with the ability to communicate with a wide range of stakeholders (internally and externally), both verbally and in writing.Your Impact:

• Participate and contribute to Project execution phases.
• Participate in the day-to-day administration of the systems, including Incident & Problem Management
• Participate in planning and execution of new implementations, upgrades, and patching activities (Cloud or OnPrem via Upgrade factory/Center)
• Participate in the advanced configuration of CS software components, in line with project and customer time scales.
• To co-ordinate project delivery through multiple teams that may include 3rd party suppliers, partners and client resources.
• Actively contribute to automating provisioning, patching and upgrade activities where possible to achieve operational efficiencies.
• Actively seek new opportunities by working with the customer and the change control provisions provided by the contract, to extend the scope of profitable business.
• Actively use and contribute to the project management standards and quality checks used within OpenText Cloud Services.
• Understand requirements, conduct detailed design, determine level of effort, plan work breakdown structures and implementation approach.
• Prepare, maintain, and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep project managers informed of activities and alert to any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements.

You will Succeed:

• Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution
• Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge.
• Strong interpersonal and people management skills
• Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task.
• Knowledge on Windows, UNIX, and Application administration skills in a TCP/IP network environment.
• Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL)
• Programming/scripting is helpful, (ie. SQL, .sh/.bat, Java, JavaScript,Powershell)
• Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.).
• Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concepts

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.OPENTEXT - THE INFORMATION COMPANY
We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose.CREATE THE FUTURE
We create economic growth that is inclusive and sustainable.BE DESERVING OF TRUST
The worlds most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology.WE, NOT I
We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems.RAISE THE BAR
We set high standards and exceptions, to learn, to be better.OWN THE OUTCOME
We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet.We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets. - Mark Barrenechea, CEO & CTO

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