Job Description

Deliver business value through Right and Fast partnership An excellent career opportunity is currently available for Services Manager role within UOP\'s LST Service organization. The position will be based in Gurgaon, India. Key Position Accountabilities Manage customer relationships for the assigned customer base in India region. Direct responsibility for generation, maintenance and execution of customer service plans. Manage service agreements with the assigned customers and ensure timely delivery of all service obligations under the agreements as well as deliver service agreements migration/ renewal targets. You will foster client satisfaction. Work closely with other functions in UOP to deliver UOP\'s full portfolio of products and services including outcome based business models in assigned customer accounts. Deliver agreed upon annual services revenue and contribute to late payment recovery. The individual will proactively search for opportunities for positioning and driving HON connected service and performance service solutions at assigned customer accounts in India. Support Catalyst and Technology sales and align internal expectations with Sales for your assigned customers on a regular basis along with supporting your HON account team in frequent updating of customer account plan. Own Service section of Account Plan and leverage Service to facilitate business opportunities. Ensure that UOP licensed units installed in your customer base are operating and performing as designed. Manage the troubleshooting efforts for your assigned customers with the help of Technology Services and Field Services and Engineering as necessary to insure a timely and accurate answer is provided. Provide technical advice on all UOP licensed units installed in your customer base. Manage new-unit start-ups and catalyst reloads to ensure flawless delivery of UOP technology to your customers. Prepare Supplemental and Miscellaneous Service Agreements to provide catalyst analytical work, revamp work, site specific training, turnaround support, inspection & provision other services as required. Gain intimate understanding of Customer\'s site, assets and needs. Raise issue to TR team and help drive technical resolution initiatives. Execute LST services including TS support, FOS onsite support for reloads and new unit\'s startups, inspection services, training and through connected service enablers such as PM. Maintain key customer interactions using the Salesforce.com database. HS&E Excellence must have safety as the primary objective, both from an individual and a customer perspective. . Customer Focus - the customer absolutely has to be the Centre of the Universe for this individual and its an attribute the individual has to drive into the team. An unattended or unaddressed customer need is a lost opportunity. She/he understands customer needs, industry trends, macro-economic trends affecting the regions and build executive level relationships with regional customers. Identify and anticipate customer requirements continually search for ways to improve customer experience find flexible options to meet customer needs, ensure a level of product/ service that is differentiated form the competition seek and respond to customer feedback ensure that customer issues are resolved. Foster relations with UOP\'s customers at the working and senior leadership levels. Relationships will be a key element for personal and UOP success in the region. . Results orientation - set high standards of performance for self and others perform tasks outside area of responsibility put in extra effort to accomplish tasks maintain a high level of productivity foster a sense of urgency in others for achieving goals . Strategic thinking Consider industry, market, and other external business factors when making decisions understand own area strengths, weaknesses, opportunities and threats evaluate and pursue initiatives, investments and opportunities based on their fit with broader strategies stay abreast of key competitor actions and their implications or threats to the business create strategies to balance short-term requirements with long-range business plans . Technical excellence Analyze problems effectively: Gather and analyze the most critical information needed to understand problems probe and look past symptoms to determine causes of problems and issues integrate information form a variety of sources to arrive at optimal solutions detect inaccuracies in reasoning and define reasonable alternatives to resolve problems. Exercise insightful judgment utilize the appropriate data in decision making base decisions on sound logic and rational advance problems toward resolution despite ambiguity or uncertainty choose the best alternative based on sound judgment and make timely decisions. . Communications Effective verbal skills prepare and deliver clear, well-organized messages in one-on-one conversations or in presentations actively engage the audience\'s interest and make appropriate adjustments use non-verbal behavior to appropriately empha key points answer questions clearly and concisely. Written skills prepare persuasive written material in a timely and efficient manner that clearly and concisely conveys the message adapt material to the audience use the appropriate vehicle to communicate and review others work constructively. . Teamwork - Ability to work effectively in a team environment and collaborate with Technical Service, Engineering, Sales, Services Management etc to achieve successful outcomes. Invite and build upon others ideas and input facilitate the contribution of others appropriately involve others in decisions credit others for their contributions recognize and reward outstanding performance and celebrate team\'s success YOU MUST HAVE . Minimum Bachelors in Chemical Engineering from a reputed university . Industry experience either in technical or operational role in or serving the oil refining or petrochemical industries is necessary. . Minimum 15 years of experience with at least 5 years in engineering or operating or technical service experience in the refining and/or petrochemical industry. . Significant technical expertise in at least one but preferably more than one UOP process technology is required. Currently working in engineering or plant operations or technical service or technical role Desired Skills: Knowledge of key UOP processes such as Platforming, Unionfining, Unicracking, Penex, LAB, Aromatics etc is preferred. Excellent written and spoken communication skills in English Ability to work under challenging deadlines (efficient time management) Ability to manage and influence others with a demonstrated capability to collaborate with various people internally with different Organizations Excellent team and communication skills An ability to influence across a broader organization An ability to exercise independent judgment An ability to influence customers, while maintaining healthy relationships Self-motivated and capable of interfacing effectively with customers. Ability to work well independently and in a team environment. Ability to travel up to 25% annually.

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