Job Description

Job Summary


We are seeking a highly experienced Principal Architect with 13 to 15 years of experience to join our team. The ideal candidate will have a strong background in Arista SDWAN Ericsson Order Care Salesforce and Siebel Sales. Additionally expertise in Billing and Revenue Management is mandatory. This role will involve designing and implementing complex solutions that align with our business goals and enhance our technological capabilities.

Responsibilities


Have comprehensive knowledge BSS Architecture including Service delivery for Telcos


Have personally lead transformation programs in Customer and Billing domain to improve the Customer Experience and channel or front office transformation


Led Digital Transformation Program for Telcos including extensive work in BSS stack for operator to enhance Customer Experience Faster Time to market


Knowledge of Catalogue centric Architecture implementation and management


Knowledge of Enterprise products like IPVPN SDWAN VPBX etc


Have extensive knowledge of Business Assurance framework for new Product implementation by defining KPIs from Revenue Process IT Network Regulatory and Customer perspective during Pre Launch and post launch


Deep Knowledge of COTS products like Hansen Ericsson Order Care Ericsson SOM Nokia Flowone Siebel or Salesforce and other value chain products like Comviva or other Billing solutions like Oracle Kennan or CSG


Ability to analyse business requirements and created system design for the complete CRMRMS Customer Account Management Rating Billing Credit Limit management Payment Deposit Collection Management solution for both Residential and enterprise customers of varied sizes


Knowledge of Data Handling techniques and ability to identify automations and drive the team to implement them


Program manage the CRMBilling implementation and operations work with varied stakeholders for the business reporting and deliveryprogress management