Job Description

:Position is for OTM Techno Functional Professional preferably with implementation and support experience.Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.Career Level - IC4Responsibilities:The main role of a Support engineer is to troubleshoot and resolve highly complex Functional problems. The key skills put to use on a daily basis are - high level of Functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.Education & Experience:BE, BTech, MCA or equivalent preferred. Other qualifications with adequate experience may be considered.Minimum 3 years of implementation and support working experience.##Functional/Technical Knowledge & Skills:Must have good understanding of the following with OTM On-Prem and OTM SaaS capabilities:We are looking for a techno-functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.We expect candidate to have:1. Strong Logistics business processes knowledge and concepts.2. Implementation/Support experience on OTM modules like Order Management, Contract and Rate Management, Shipment Management, Business Process Automation, Global Trade management, Fleet Management and Fright Settlement.3. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using OTM.4. Technically good Skills in SQL, PL/SQL, BIP reports, XML and Stylesheet5. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using OTM.6. Strong problem solving skills.7. Strong Customer interactions and service orientation so you can understand customer's critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.8. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.9. Strong team player so you leverage each other's strengths. You will be engaged in collaboration with peers within/across the teams often.10. Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features - and use this learning to deliver value to customers on a daily basis.11. High flexibility so you remain agile in a fast changing business and organizational environment.12. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.# Personal Attributes:1. Self-driven and result oriented2. Strong problem solving/analytical skills3. Strong customer support and relation skills4. Effective communication (verbal and written)5. Focus on relationships (internal and external)6. Strong willingness to learn new things and share them with others7. Influencing/negotiating8. Team player9. Customer focused10. Confident and decisive11. Values Expertise (maintaining professional expertise in own discipline)12. Enthusiasm13. Flexibility14. Organizational skills15. Values and enjoys coaching/knowledge transfer ability16. Values and enjoys teaching technical coursesNote:Shift working is mandatory. Candidate should be open to work in evening and night shifts on rotation basis.The position is based out of Bangalore OR Hyderabad, the candidate should be willing to relocate to either Bangalore OR Hyderabad.About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

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