Job Description

As a Pricing Analyst, you will play a key role in developing pricing templates, modeling pricing for client proposals, be part of RFP response teams, checking for pricing competitiveness with internal and external sources, develop, enhance and provide metrics and reports which aid in pricing decisions made at the product, service, business, and customer levels. Develop fact-based analytics insights to strengthen recommendations around pricing strategy and uncover opportunities to improve pricing performance. Implement pricing reports and Key Performance Indicators (KPIs) to monitor overall pricing performance and effectiveness of pricing strategies and initiatives. In this role you will:

• Plan and execute the Commercial and Pricing framework and proposal for any new RFP for potential Global Clients.
• Actively interact and engage with internal company partners during the RFP cycle.
• Structure cost saving/ revenue improving initiatives on an ongoing and ad-hoc basis for existing and potential clients.
• Prepare dashboards with key analytics for the leadership, undertake projects aimed at simplification of the processed and improving competitiveness of our proposals.
• Participate in creation of processes and structural foundations for ensuring compliance to the Commercial guidelines.
• Understand the key nuances to automation and AI for driving Pricing and Commercial during the RFP cycle.
• Assist with client contract negotiations.

We are looking for someone who has:Required Education and Experience

• Bachelor's degree in Business, Economics, Statistics, or a related field. Equivalent experience may be substituted for degree requirement.
• A minimum of 5 years experience in Business Finance, Financial Planning & Analysis, Pricing or closely related field.
• Proficiency in a wide range of analytical, quantitative, and statistical techniques and tools to derive insights from large and complex sets of business data.
• Proficiency in using data analysis tools such as Excel, SQL, and CRM software.

Preferred Education and Experience

• Experience at ResultsCX or BPO industry.
• A Masters degree in Finance is preferred.
• Experience with commercial model (Gain share, Outcome based).
• Display understanding of Revenue Accounting in BPO industry.

About ResultsCXResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCXs 30+-year track record for reimagining the customer experience to meet consumers evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Zevas Communications