Job Description

About our client: Our client is an AI-powered conversation intelligence platform that provides an interaction analytics platform for contact centers to make the QA process more efficient and drive improvement in agent performance. They work with some of the top enterprises in India such as global Fortune 500 companies, and we are on track for aggressive expansion in India and overseas. We are backed by Accel Partners and Ideaspring Capital. Title: Presales Engineer Location: Kolkata/Delhi/Gurgaon/Mumbai Requirements: 3-6 years of proven experience in a presales role working for CPAAS, SAAS, AI/ML solutions Provide technical design and implementation expertise, guidance and support to account teams, management, and clients regarding our solution and service offerings Collaborate with Sales & Delivery teams and clients to facilitate workshops to understand client needs and objectives to identify business challenges, develop business cases, conduct product training Collaborate with engineering & product teams on viability of client requirements, client feedback and/or requests Engage with our account team on solution training and product positioning on opportunity pursuits Manage the documentation, pricing, and execution of pre-sales deliverables to the account team Prepare and deliver technical presentations and demonstrations explaining our solutions and services to clients and prospective clients Prepare customer/vertical specific sales collaterals Capability presentations, Case studies, Solution documents, White Papers etc. by working closely with the respective practice teams Must be able to prepare detailed scope documents for various stages covering overall engagements, statement of work and other relevant details Preparation & submission of documents relating to proposals, RFP responses etc. Key Skills: Knowledge of contact center and speech technology solutions including contact center platforms, employee engagement and customer engagement solutions, speech analytics and AI/ML solutions. Demonstrate the ability to understand and be conversant about our company and articulate the distinct aspects and value of our products and solutions. Adept at using consultative skills to apply technology solutions to business challenges. Excellent listening, negotiation, and presentation skills Should have handled multiple customers through the presales life cycle in the previous assignments acting as one point of contact Experience in RFP/RFQ/RFI management, coordinating with delivery & sales team for capturing the responses and a good understanding of End to End sales life cycle Good understanding of the dynamics and critical success factors of the software product industry and implementation and delivery aspects of SaaS based solutions. Interested candidates may share their resume at [HIDDEN TEXT]

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