Premier Technical Support Specialist L1
Job Description
Description and Requirements Fluency in speaking English and Hindi. Good Technical & analytical skills. Good verbal communication skills and e-mail etiquette Manage customer time / responsiveness / TAT Good customer handling and interpersonal skills. Sound Knowledge of Lenovo Products. Basic understanding of Lenovo key KPI\'s OSAT, FTR, and repeat repair. (Cx & Cost) Own and Follow up with Customers on Issue resolution and deliver exceptional Cx experience via E2E process. Close loop with DSAT customers Position Requirements: Graduates with minimum of 3+ Years of experience in technical support Preferred Service Industry Exposure Relevant technical certifications would be an added advantage Work location - Ferns Icon & Eco space Willingness to work in 24/7 environment BANGALORE - Karnataka - India
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Job Detail
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Job IdJD3021637
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear