Job Description

Passionate people create exceptional thingsDid you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.Wexc2xb4re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?Join us on our journey for a better tomorrow.Your RoleJob description:-Work towards the Mission statement provided for Power Technique Service (PTS) Division-The Individual should bear positive attitude to make an efficient, agile and service driven organization
-The individual should ensure total Customer satisfaction generate the feel-good factor and driving customer delight, Retain existing customer loyalties with increasing YOY.-Ensure on-time booking of service hours in SJA module & manage forward planning of jobs
-Initiate Direct service to End customers & improve Direct Service business.-Focus & achieve on timely completion of service issues-Focus on all the service parameters & stay aligned to the target defined-Implement ECBs, SB & Technical Changes as per PC Guidelines at field level-Co-ordinate with Product specialist, HO reducing escapes and share quality feedback / suggestions timely.-Capable of conducting in house training for key customers & dealer team
-Organize Service Camps/Road Shows and other field activities-Effective & timely update of PTS Systems (DMS, MOL, QLINK, FLEETLINK, WOL, POWERCONNECT, MAM2 etc.)-Support product companies / Marketing for new product trails-Identify Non-service Taking customers & Educate benefits of availing Genuine services & spares.-Work on Dealer Team management - Guide dealer Service engineers & provide technical support for service request (Dealer & Customer), Stock recommendation & Ensure adequate inventory stock at dealer end basis installed units to reduce breakdown time.-Achieve budgeted spares order booking & sales targets-Capable of independently handling Spare parts / Service Quotes.To succeed, you will needQualifications: Degree or Diploma in Mechanical/Electrical EngineeringKnowledge :-8 to 10 years experience-Service and Spares sales in Compressor / Construction/ Mining industries will be an added advantage-Good knowledge on Air compressors, Engine will be preferred- Language Known -Hindi, English, Bengali.Personality Requirements
-Good communication Skills with an open minded attitude-Always Ready to gain Knowledge of products and channel dynamics-Computer Skills - E-mails, MS Office must.-Interpersonal skills - Approach to Customers professionally-Energetic, enthusiastic and able to meet stringent deadlines-Ability to Handle / Deliver under pressure-Excellent eye for details-Work requires willingness to travel within the designated territory in all modes at all times (Approx. 80% of Working time)-Creativity / Innovative Ideas to resolve issues for satisfying Customers-Basic knowledge on Service & MaintenanceCity:BhubaneswarIn return, we offer you

• A friendly, family like atmosphere
• Plenty of opportunities to grow and develop.
• A culture known for respectful interaction, ethical behaviour and integrity.
• Potential to see your ideas realized and to make an impact.
• New Challenges and new things to learn every day

xe2x80x8bCity
BhubaneshwarLast Day to Apply1-05-2025Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

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