Job Description

Determine the scope based on requirements, including stating the scope of work, calculating the resources required in delivering the service and advising the senior system engineer preparing the quotation Install and configure services as per the approved implementation plan Carry out technology, professional and maintenance support services as per scope within the stipulated duration/ timeline Provide level 1 support (basic hardware break-fix troubleshooting of hardware and software issues ) for installed services Provide technical deliverables such as high level design document, user acceptance test (UAT) doc and as-built documentation Provide outstanding quality of service and meet predefined customer service level agreement (SLAs) Undergo technical trainings and obtain technical certifications that are required to meet suppliers mandatory technical requirements Conduct knowledge transfer training (where required) Knowledge, Skills and Experience: Minimum 5 years of relevant experience Certified in technology domain ( network, security, cloud ) Strong technical knowledge on the assigned solution domain/product Knowledge of product portfolio in other technology domain is desirable Expertise in enterprise products implementation, migration and support. Strong interpersonal skills with a customer-centric attitude Strong oral and written communication skills Strong attention to technical details, priority management and planning skills Ability to work independently with little to no supervision Results-oriented Strong documentation skills What s In It For You Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity Inclusion: It s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

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