Post Sales Executive
Job Description
1. Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
2. Resolve customer complaints and issues efficiently, escalating complex problems to senior team members or management.
3. Provide accurate service information, troubleshooting, and guidance.
4. Utilize software to manage customer interactions, track issues, and analyze resolution rates.
5. Collaborate with internal teams (Sales, Marketing, Technical) to resolve customer concerns.
6. Identify and suggest process improvements to enhance customer experience.
7. Meet or exceed customer satisfaction and response time targets.
Job Types: Full-time, Permanent
Pay: Up to ?15,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Compensation Package:
• Performance bonus
Schedule:
• Day shift
• Fixed shift
• Weekend availability
Education:
• Higher Secondary(12th Pass) (Required)
Experience:
• Lead generation: 1 year (Preferred)
• total work: 1 year (Preferred)
• Sales: 1 year (Preferred)
Language:
• English (Required)
Work Location: In person
Speak with the employer
+91 6239958109
Expected Start Date: 01/12/2024
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Job Detail
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Job IdJD3531666
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPanchkula, HR, IN, India
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EducationNot mentioned
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ExperienceYear