Job Description

We are seeking a dedicated and highly organized

Post Enrollment Officer

to join our team within the Visa and Tourism industry. This role is crucial in managing and supporting customers after their enrollment or visa application has been completed. The Post Enrollment Officer will ensure that clients receive all necessary follow-up assistance, process post-enrollment requirements, and facilitate a smooth transition throughout the remainder of their travel or visa process.

The ideal candidate will be detail-oriented, possess excellent communication skills, and have a customer service mindset. A solid understanding of the visa application process, along with familiarity with tourism services, is essential to provide the best possible experience for our clients.

Key Responsibilities:

Client Communication:

Proactively contact clients after enrollment or visa application to guide them through the next steps of their travel or visa process.

Document Management:

Upload required documents to universities, colleges, or government authorities (e.g., VFS) and notify clients when actions are completed or further documents are needed.

Visa Processing Support:

Assist clients in gathering necessary documents for visa stamping and submission, ensuring compliance with the required guidelines.

Pre-Departure Assistance:

Provide clear instructions and guidance to clients on the necessary documents they need before departure (e.g., tickets, travel insurance, accommodation details).

Client Follow-Up:

Ensure consistent and clear communication with clients throughout the post-enrollment process, providing updates, reminders, and assistance as required.

Problem Resolution:

Address any concerns or issues raised by clients during the post-enrollment phase, offering timely solutions and escalating when necessary.

Record Keeping:

Maintain detailed records of all client interactions, document submissions, and progress through the post-enrollment process.

Customer Experience:

Ensure a seamless and efficient post-enrollment experience for clients, maintaining a high level of customer satisfaction throughout the process.

Qualifications:

Educational Background:

A high school diploma is required; a Bachelor's degree in Business, Tourism, or a related field is Plus.

Experience:

Previous experience in customer service, visa processing, or a related role within the visa and tourism industry.

Skills:

Excellent verbal and written communication skills. Strong attention to detail and organizational skills. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office software. Knowledge of the visa application process and post-enrollment requirements is highly desirable.

Customer Service Mindset:

Strong ability to engage with clients in a friendly, professional manner, providing clear instructions and guidance as needed.

Problem-Solving:

Ability to resolve client concerns effectively and provide timely, actionable solutions.

Desired Attributes:

Proactive, resourceful, and able to work independently. Strong interpersonal skills and the ability to collaborate with various teams (e.g., visa consultants, customer support). Knowledge of the visa processing system and tourism-related services is a plus. Ability to handle confidential information with discretion and professionalism.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?30,000.00 per month

Schedule:

Day shift
Experience:

total work: 1 year (Required)
Work Location: In person