Job Description

Key Responsibilities: Process: Ensure Client agreed SLAs and metrics are met at the right accuracy levels. Provide functional support and direction to direct reportees on delivery Course Correction ( Analyze business metrics trends, potential issues & escalations, Client feedback & business strategy / goals) To assist the Management in start-up of new projects & advise the management to explore on the new business opportunities Identify automation opportunities to impact efficiency & delivery quality Ensure systems development integration with strategy Educate & drive adherence to Compliance policies & initiatives across the functions managed Enforce & support on PHI & HIPAA compliance across the org under self Update & keep abreast on the regulations, statutory changes & any other such client market mandates /changes impacting business ( IKS/ Client) Twice monthly minimum detailed 120-149, 150, 365 review provide back findings on analysis of accounts and needs along with Monthly ATB summary by FC / Clinic Payor specific issues to be quantified & communicated in the first month. Escalate in 2 weeks. Process to get additional assistance if unresolved at day 60 from identification. Client specific issues communicated in the first month. Escalate in 2 weeks. Process to get additional assistance if unresolved at day 60 from identification. Unidentified account standing monthly & ongoing training of PP for any unresolved after 30 days Credit Balance: Monthly, ensure government payers stay current & determine & due to CA posting Special Project over-site as applicable Auditing outcome & training feedback confirmation Deliver True Productivity Metric defined for function managed Expect Feedback: trends , New scenarios, how to resolve, update Payor / website info Schedule time and level with direct reports Q&A newsletter, \'TIPS\' additions from you Monthly team \'huddle\' with structured, agenda at least month - include sharing positives and opportunities and specific target goals for coming months (next in line are clear on how to implement, monitor, result - monitor weekly by Revenue Leader) People: Maintain High levels of employee Retention & Satisfaction for the aligned process Live and promote the values of IKS Coach & build successor\'s basis their strength & interests Help manage high level of team performance through a culture of continual feedback, coaching and learning Ensure smooth onboarding and engagement of the new hires in the process most importantly during the first 6 months at IKS. Client: Manage VOC & Customer Satisfaction for the account Managed Ensure clients/customers satisfaction through: Project implementation Relationship Management 100% client engagement through proper governance and reporting Proactively identifying issues that impact delivery and business and course correct. Timely management of client escalations. Financial: Efficiently Manage the P&L (aspects defined as per KPI / KRA on Revenues & Operating Efficiency) for the customers assigned Qualifications: Graduate in any stream is a must MBA preferred from a UGC/AICTE approved institute Role Prerequisites: An overall work experience of minimum 8 years is a must A relevant experience of minimum 6 years should be preferably in the healthcare RCM space. Should have an experience of managing a team of up to 50+ FTEs Experienced in measuring target achievements, skills at people management, P&L / EBITDA / Customer Satisfaction / Leadership. Managed all aspects of Delivery including recruiting, training, career mapping, quality & operational finance Strong understanding of atleast one billing system eg: NG, EPIC, ECW, Athena etc would be preferred.

Monster