• Hyderabad, India; Pune, India; Bengaluru, India; Chennai, India
• GSH
• 3088545

- Portfolio Delivery Executive (PDE)
Purpose of the role
The PDE role is a clients trusted advisor overseeing successful delivery of IT projects and initiatives across service lines while also driving delivery led growth for a cluster of accounts. This is a strategic role with 2 -in-a box positioning with Portfolio Account Executive. This role typically requires a combination of excellent client management, technical expertise, and project management skills along with business development acumen serving customer delight. In addition to driving successful account management, it entails a special emphasis on excellence for an elevated delivery experience to the client across service lines. Assurance of right delivery solutions in a profitable manner is an integral part of the role.

Roles & Responsibilities:

Delivery Excellence

• Solution assurance (right solution is proposed to deliver in a profitable manner)
• Working closely with PAE to create new transformation agenda for the client.
• Institutionalize delivery approach across SLs for all accounts in the portfolio. Support & enable delivery excellence programs/initiatives to drive superior margins/client satisfaction.

Delivery Management

• Client Trusted Advisor (CXOs/CxO-1) from an execution standpoint and lead cross-/upsell services.
• Delivery led growth (leverage the existing Delivery Teams and identify, drive large deals support) by positioning Wipros capabilities.
• Enable, drive, and support the Change request process (must be able to package it across Service Lines)
• Manage key customer relationships (CSAT), deep dive on customer feedback and support.
• Track delivery escalation & enable resolution.

Delivery Operations

• Consolidate forecasting for accounts into meaningful portfolio forecasts and conduct interlock with the GBLs/Talent acquisition.
• Drive automation % increase in programs based on service line best practices.
• Governance across service line delivery units
• Build margin plans for unit and track / report them on execution.
• Ensure control over PPC and leverage ratio (onsite-offshore)
• On-boarding Freshers driving attaining industry benchmark fresher index by account
• Rate Increase by account.
• Overall portfolio and account level execution metrics, with deep dives on individual GBL/ practice performance
• Accountable for account audits & CSAT survey.
• Oversee and comply with account level metrics such as cost actions, NGA index, bench management, pyramid and talent rotation, contractor ratio

Qualifications:

SPECIALIZATION & Work Exp

• 15+ years of experience
• Experienced in managing large multi-disciplined delivery globally.
• Go to Market Experience desirable.
• Must possess excellent client engagement & problem-solving skills.
• Experienced in at least one or two Service Line offerings (Apps or Infra or Engineering)

Key Engagements Led/Supported

• Managed execution of large transformation program for a global client
• Experienced in at least one or two Service Line offerings.

KPIs at Portfolio Level

• Revenue & OM %
• CSAT
• Farming revenue/Renewals
• Automation %
• NGA Index, Rotation Index, Pyramid
• Net Add

Educational Background

• Bachelor of Engineering (minimum)
• MBA is desirable.

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