Job Description

The TDM Drives customer satisfaction and services revenue through delivery resource development, direction and guidance


Telecom domain knowledge and BT process is an mandatory and valua added


Generates an inclusive workgroup environment, which encouraged cross-group collaboration


Drives technical and professional role readiness across their team


Conducts performance management, including coaching, assessing resource impact, rewarding, and disciplining


Participates in Area/Sub resource and capacity planning processes, use insights to reskill or adjust resource levels


Maintains employee/team readiness by completing all required training and/or certifications


Recognizes and develops team members strengths, aligned to capability needs, resulting in strong delivery results


Demonstrates and drives valuable customer partner interactions


Consistently achieves and frequently surpasses personal and team goals from quarter to quarter


Consistently manages areas of fiscal responsibility, staying within budget, and effectively staffing, and managing resources;


Communicates vision, business direction, & workgroup core priorities.


Client Relationship Management, cross Group Collaboration, Strong Communication Skills


Strong interpersonal, presentation and communications skills, competencies


Prior people management experience in Consulting or Support teams, Strong Leadership


Experience with managing critical and complex customer situations or incidents

About Virtusa



Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.