Job Description

JOB DESCRIPTION:

• Able to write basic SQL, and well understanding of Pl/SQL codes

• Excellent Analytical and Troubleshooting skills

• Provide customers, staff or stakeholders with projects, systems or technical support in line with project plans or initiatives.

• Provide internal/external customer facing support.

• Participate on teams (internal or external to IT Operational System Support Specialists) as assigned. May act as a backup for more senior staff.

• Identify quality issues and support corrective action plans and preventive measures. Escalate risks / issues as appropriate.

• May participate in UAT validation.

• Create, maintain and review system or process documentation and guidelines with guidance.

• Maintain quality standards, may assist with trend analysis and track user requests for enhancements. Track and provide data for project updates. Escalates as appropriate.

• Maintain compliance with eSOPs, training and keep current on knowledge and relevant initiatives.

• Assist with system interface or process map specification requirements. May help with process documentation or communication activities.

• Participate in change initiatives; active change advocate.

• Provide support for internal and external end users on assigned systems / initiatives.

• Communicate issues to business units at various levels of seniority.

• Coordinate and assist in validation activities related to the deployment of business applications.

• Assist in training and communication programs.

• Familiarity with Master Data Management concepts

• Experience with Contract Research Organizations (CRO), Healthcare, or similar highly regulated environment.

• ITIL certified

• Experience writing knowledge articles and conducting knowledge transfers to Tier 1/Tier 2 teams

• Experience working in a large Matrix Environment

- Able to clearly communicate and work in tandem with multinational teams

• Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business.

• Work closely with customers to identify business requirements and opportunities in relation to IT systems and services.

• Communicate IT issues to business units at various levels of seniority.

• Manage and coordinate the implementation of internal, external and off-the-shelf business applications with all IT and business groups.

• Coordinate validation activities related to the deployment of business applications

• Experience with enterprise level visualization products

- Preference for Spotfire

• Experience consuming data from data warehouses

- Traditional oracle data warehouse- Experience with multiple source system data warehouseSkillsets

• Able to clearly communicate in English with users from a variety of cultural backgrounds.

• Ability to assume ownership of an issue and act as an advocate for affected users

• Solid technical background and experience

• Possesses fine-tuned analytical skills

• Relational database experience

• Knowledge on Production Support Process

• Possesses exemplary written and verbal skills

• Basic knowledge of SOPs, GCPs, related regulatory requirements and systems or process requirements.

• Good computer literacy, organizational, communication and problem-solving skills

• Ability to handle multiple priorities, tasks and meet deadlines.

• Self-motivated and able to work with limited supervision.

• Good customer service skills.

• Strong PC-based troubleshooting skills

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor\'s degree or any equivalent degree. Bachelor\xe2\x80\x99s degree, or educational equivalence,

• 3-7 years of experience in Production Support

PHYSICAL REQUIREMENTS

• Extensive use of telephone and face-to-face communication requiring accurate perception of speech

• Extensive use of keyboard and mouse requiring repetitive motion of fingers and wrists

• Regular sitting for extended periods of time

ADDITIONAL REQUIREMENTS

• Flexibility to work in Shifts

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible \xe2\x80\x93 to help our customers create a healthier world. Learn more at

IQVIA