Job Description

PLATFORM SOLUTIONS

In Platform Solutions (PS), we power clients with innovative and customer-centred financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering, operations, and risk management:


• Transaction Banking , a cash management and payments platform for clients building a corporate treasury system
• Enterprise Partnerships , consumer financial products that companies embed directly within their ecosystems to better serve their end customers
• Merchant Point-of-Sale Lending , a platform that provides custom credit financing for home improvement merchants to offer directly to their customers
• ETF Accelerator , a platform for clients to launch, list and manage exchange-traded funds

Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience.


OUR IMPACT

As an Associate in the Payment & Reconciliations team within Platform Solutions, you will be part of the global team that supports customers non transaction dispute and other special handling requests. The Payment & Reconciliations team conducts investigations on customer-initiated disputes related to Payment, Rewards, Statement & Fee and make sure the team is adhering to compliance and Regulatory requirements. The team also investigates payments that were rejected at intake due to insufficient details and reviews documents, attributes & create relevant case for teams which are received at lockbox. You will perform a critical role to improve the efficiency, automation, reporting, remediations, and effectiveness of the process. You will liaise with multiple stakeholders across Platform Solutions to focus on the key initiatives & reporting. You will also make sure that the process is meeting all regulatory requirements and meeting quality at all process, if unable to meet you will be reporting the breaks and gaps in the process and report the same to leadership and work on resolution plans to improve. Your role plays an important role for the process to be regulatory complaint & help our consumers with correct & timely resolutions.


OUR IMPACT

As an Associate in the Payment & Reconciliations team within Platform Solutions, you will be part of the global team that supports customers non transaction dispute and other special handling requests. The team focuses on addressing payment, statement, fee & reward related customer concerns and makes sure that they have followed the procedures and answered customers dispute in a timely manner which contributes to meet regulatory requirements and meet customer satisfaction. The team consist of enthusiast individuals with diverse backgrounds & skills that works together to achieve company goals. Payment & Reconciliations team amongst all other teamwork with partnership, teamwork & integrity which are foundations to our organization


RESPONSIBILITIES AND QUALIFICATIONS

RESPONSIBILITIES

Platform Solutions a division of Goldman Sachs, is seeking an Associate within our Payments team. The Payments team is an integral part the customer experience by providing payment issue remediation through casework, and by providing effective communication both written and verbal to internal partners. The candidate must be able to prioritize several tasks within a day and still meet daily deadline. Regulatory knowledge and experience or knowledge of payment processing are preferred.


• Understanding of basic banking, check payments, wires and ACH and Bill Pay
• Comfortable working and communicating with multiple stakeholders at different levels
• Familiarity with US banking regulations such as Reg Z, Reg O, Reg V, TILA and ECOA
• Has a good understanding of CFPB guidelines to meet consumer banking requirements
• Prepare to gain a comprehensive understanding of a loan/credit product lifecycle and associated payments flows by interacting with multiple firmwide stakeholders such as Global Control, Product Controllers, Treasury and Technology
• Partner with a team of specialists to deliver top notch client service while ensuring risks are appropriately mitigated
• Showcase your attention to detail and ability to manage several tasks at once by ensuring all accounting breaks in the books and records are appropriately investigated and resolved, customer communications sent and assigned Payment and Reconciliation cases worked within the specified SLAs
• Identify processes and controls improvement by leveraging constant evolving tools that can be used to build scalability without introducing new risks
• Demonstrate basic banking knowledge with an emphasis on lending/credit product
• Ensure SLAs are meet by understand key performance metrics and communicate upward on drivers
• Strong analytical skills, and problem-solving ability with a risk and control mentality
• Ensure a team environment is maintained. Be engaging and motivating
• Be a point of contact for internal inquiries, process enhancements, and escalations
• Flexible and able to work under pressure with shifting priorities

BASIC QUALIFICATIONS

• Graduation or equivalent
• 5-8 years of people management experience in an operations environment
• Microsoft office skills desired

PREFERRED QUALIFICATIONS

• Good understanding of payments, accounting & ledger posting
• Familiarity with US banking regulations such as Reg Z, TILA and ECOA
• Proven analytical skills, problem solving ability and control mentality paired with meticulous attention to detail
• Ability to take data and analyse into meaningful results

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.


We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.


We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html


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