Job Description

: The Global Production Assurance Ops Sup Analyst is an entry level position responsible for monitoring, integrity validations and process execution providing operations support services. Additionally, the Ops Sup Analyst serves as the liaison among Production Support, Finance and Accounting departments, and source systems. The overall objective of this role is to provide day-to-day operations support to Global Functions applications in alignment with Citi operations support infrastructure and processes. Responsibilities:

• Perform inbound and outbound files monitoring and perform integrity validation reports for Global Functions applications
• Inform to Finance departments on encountered integrity or system failures breaks
• Follow up and inform to technology partners and customers on file feeds SLA breaches
• Act as a maker and/or checker on process scheduling in the system based on processes calendar
• Maintenance of processes calendars and keep activities updated on a timely manner
• Provide regular status updates for all internal customer requests
• Serve as primary liaison among Production Support, Financial and Accounting departments, and source systems
• Support and execute activities for User Acceptance Tests as required by the customers
• Work on multiple automation projects in parallel focusing on continued delivery of day-to-day activities
• Fulfilling the internal clients\xe2\x80\x99 necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5 -6 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor\xe2\x80\x99s degree/University degree or equivalent experience

- Job Family Group: Technology - Job Family: Applications Support - Time Type: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi\xe2\x80\x9d) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting