Job Description

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleInfrastructure Architects are the key link between Kyndryl and our clients. Youre in a technical leadership role, uniting and guiding stakeholders from clients, governance, and project executives to delivery and sometimes even the vendors who work with the client. Youll be there from the start of a project understanding whats needed and figuring out the best technical solution. And youll be there at the finish, delivering the right product on time and within budget.As an Infrastructure Architect, youll draw upon the full breadth of your talent and experience. This is a technical leadership role, so we want you to bring your vision, knowledge, and leadership to each project. To the client, youre the subject matter expert - consulting early, gathering inputs, understanding what they need from our solution. You define what Kyndryl can do to meet this solution. You design the best solution for the job. And finally, youre the tech leader for implementation.At Kyndryl we support all major cloud platforms, so youll get the chance to use everything you know - and then some. Youll also become expert at knowing when and how to call on other SMEs outside your wheelhouse. Thinking your way around pre-existing limitations will grow your creativity and flexibility. Youll learn a lot here, and if you want to work toward certifications there are plenty of opportunities. The rewards for all this are many. Youll get to influence, create, and deliver something from start to finish. You will have the power to delight our clients.Your future at Kyndryl
This role opens the door to many career paths, both vertical and horizontal, and there may be opportunity to travel. Its a great chance for database administrators or other techs to break into the cloud. Its also a solid path to become enterprise or chief architect or a distinguished engineer! Whatever you see for yourself, youll find the opportunity here.Who You AreYoure good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, youre open and borderless - naturally inclusive in how you work with others.Required Technical and Professional Experience

• Overall 10+ years of relevant experience.
• Infrastructure Design & Build: Design and implement robust infrastructure solutions on platforms like Windows and Linux that align with business and technical requirements.
• Major Incident Management: Actively engage in major incidents, providing expert analysis, troubleshooting, and resolution.
• Technical Guidance: Offer strategic and hands-on guidance to technical teams, ensuring effective problem resolution and knowledge sharing.
• Customer Engagement: Resolve customer queries and escalations in a timely and professional manner, providing clear and creative solutions.
• Collaboration with Account Team: Work closely with the account teams to understand business requirements and ensure alignment between infrastructure capabilities and customer needs.
• Service Improvement Plan (SIP): Lead and drive service improvement initiatives for the account, ensuring continuous enhancements to service delivery.
• AWS Expertise: Leverage in-depth knowledge of AWS to provide solutions for cloud-based requirements, including migrations, optimizations, and infrastructure scaling.
• Problem Solving & Innovation: Create innovative solutions to address client challenges, ensuring alignment with organizational goals and objectives.

Required Skills & Qualifications:

• Proven experience as a Platform Infrastructure Architect with expertise in Windows and Linux environments.
• Strong knowledge of AWS, with experience in designing and deploying cloud solutions.
• Experience in incident management and providing technical solutions during major escalations.
• Excellent troubleshooting and problem-solving skills.
• Ability to engage with and guide technical teams effectively.
• Strong customer focus with the ability to address escalations and queries.
• Experience in working with account teams and driving service improvements.
• Strong communication and collaboration skills.

Preferred Technical and Professional Experience

• AWS certifications (Solutions Architect, SysOps Administrator, etc.) are a plus.
• Experience in leading service improvement initiatives in large-scale environments.
• Prior experience in customer-facing roles, providing technical support and guidance.

Being YouDiversity is a whole lot more than what we look like or where we come from, its how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But were not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. Thats the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred!If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

Kyndryl