Job Description

OPPORTUNITY OVERVIEWAs a Platform Data Manager at , you will join the Technology Operations team, a group of highly skilled individuals working to protect enterprise-level commercial customers from digital risk. This role focuses on managing the Platform Data team, which is responsible for finding real-time information that will impact our customers.Role and responsibilities

• Manage daily operations and team deliverables

• Handle customer escalations and adjust process and workflow accordingly

• Manage performance, hiring and capacity of the team

• Determine best methods of finding customer-related risks across the internet

• Manage quality of deliverables, drive productivity and conduct performance discussions

• Manage customer escalations, implement measure to prevent repetitions

• Train and mentor leads and team members

• Collaborate with stakeholders to understand requirements and create necessary process SOPs

• Collaborate with teams across the organization globally

• Work with tech teams to implement automation strategies

• Bachelors/Master's Degree in technical discipline (e.g. engineering) or equivalent experience

• Experience in Security operations or information security or Vulnerability management or Security assessment, typically obtained in 7-9 yrs

• Understanding of network and host security concepts

• Extreme attention to detail and strong analytical skills

• Knowledge of major social media networks (knowledge of emerging networks a big plus) and digital threat landscape

• Knowledge and familiarity with cyber threats

• Solid interpersonal and social skills and great people skills

• Demonstrated history of producing superior work while meeting aggressive deadlines

• Comfort leading and working within a quickly growing team

• Ability to quickly adapt and recommend solutions proactively

• Spoken and written fluency in the English language

• Excellent research and writing skills (a writing sample will be requested as part of the interview process)

• Experience with other SaaS, cyber security, or social media products or services

• Knowledge of emerging social networks
• Experience in Customer Success

• Competitive compensation

• Community-driven culture with employee events

• Generous time off

• Best-in-class benefits

• Fun, modern workspace

• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

ZeroFox