Job Description

Opportunity OverviewAs a Platform Data Specialist team member, you will join the Technology Operations team, a group of highly skilled individuals working to protect enterprise-level commercial customers from digital risk. Using our proprietary platform, this role focuses on supporting our Platform Specialist team by identifying and conducting detailed analysis of cyber risks. You will be responsible for researching these risks and creating alerts. Your goal: find the real-time information that will impact our customers, identifying risks and applying the appropriate escalation path.Roles & Responsibilities:

• Work with internal teams to determine various attack vectors for our customers
• Familiarize yourself with the customers protected entities to help learn and set expectations
• Determine best methods of finding customer-related risks across the internet
• Find and analyze these risks for high-value use cases
• Learn and work from pre-established workflows by our customers and threat-intel teams
• Utilize ZeroFox tool set to create correct meaningful alerts for each customer/network
• Lead a team of 4-7 analysts, manage quality, drive productivity and conduct performance discussions
• Manage customer escalation, collaborate with product and engineering teams
• Train and mentor junior team members
• Collaborate with stakeholders to understands requirements and create necessary process SOPs after thorough analysis
• Present and train internal teams about PDS workflows

• Bachelors/Master's Degree in technical discipline (e.g. engineering) or equivalent experience
• Fundamental Cybersecurity knowledge
• Experience in Security operations or information security or Vulnerability management or Security assessment, typically obtained in 3-5 yrs
• Understanding of basic network and host security concepts
• Extreme attention to detail and strong analytical skills
• Knowledge of major social media networks (knowledge of emerging networks a big plus) and digital threat landscape
• Knowledge and familiarity with cyber-threats
• Solid interpersonal and social skills and great people skills
• Spoken and written fluency in the English language
• Superior research and writing skills (a writing sample will be requested as part of the interview process)
• Flexible to support in shifts

• Experience with other SaaS, cyber security, or social media products or services
• Knowledge of emerging social networks
• Experience in Customer Success

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