Job Description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.Your RoleDigital commerce has a pivotal role in the digital transformation at Atlas Copco Compressor Technique.In order to keep up with market trends and remain future-proof in this area, Atlas Copco Compressor Technique has started the One Portal program. A strategic program with a clear objective to enable one common, yet flexible, commerce solution able to deliver each customer journey in a simple, extensible, and cost-effective way.In the process of implementing this ambitious commerce objective (B2B/B2C/B2B2C/ for all products), the One Portal program will also standardize all underlying strategic aspects found in our IT landscape making up the end-2-end commerce process driving these customer journeys. Key aspects within the new eCommerce architecture are PIM (Product Information Management), an API first landscape, and making the customer more autonomous in his/her journey.Join us as a Support Engineer within our Apps & Software Development Team to help our users make the most out of our new digital commerce and PIM platform.We're currently at the starting point of our journey, so you\'ll have a chance to join us already during the implementation to help us shape the solution. You will be part of our dedicated One Portal team, but you will have a chance to be part of Global Projects delivery with the possibility of traveling if required.You will be an important member of the highly motivated CT One Portal team in a challenging, very dynamic, and international environment.Principal Duties and Responsibilities

• You provide first-line support for our product information management platform to our internal and external users following procedure and within SLA,
• You communicate with the user to understand the question, request, or issue,
• You handle service requests such as new user registration, applying security roles, and other basic configuration changes in the application,
• You do the initial assessment of the incident,
• In case of more advanced incidents, you document the incident and actively reach out to the rest of the project team to help you with further analysis of the incident,
• You flag returning issues and propose a permanent fix,
• You help the users with workarounds or temporary solutions,
• You share knowledge by maintaining technical documentation and end-user manuals.

To succeed, you will needKnowledge, Skills, and Qualifications

• Education: Bachelor's degree in computer science or equivalent
• Experience: Minimum 1-2+ years of experience as an IT support engineer or similar IT support role.

Required Skills

• An analytical problem solver who will do what it takes to understand the incident,
• You are not afraid to reach out to your colleagues or to the project team to get help or to escalate an issue,
• A keen customer-first approach where you want to go the extra mile to help the customer,
• A hands-on mentality where you try to find and configure solutions or workarounds to help the user,
• You're a motivated team player who can still perform tasks individually,
• Excellent English communication skills (written, oral), with good listening capabilities,
• Ability to be on-call during a periodical rotation.

Preferred Skills

• Experience supporting a product information management platforms such as Stibo Step, InRiver, SAP Commerce Cloud PCM, or others
• Knowledge of IT support processes ad reporting following ITIL is a plus,
• Experience with helpdesk tooling such as Service Now,
• Experience with Adobe Experience Manager is a plus.

In return, we offer youAtlas Copco is a global, industrial company based in Stockholm, Sweden, with almost 40, 000 employees and customers in more than 180 countries. Atlas Copco has been driven by an innovative spirit ever since the start in 1873.
The Apps & Software Development Team is a team of highly motivated resources who are responsible for application development, support, and maintenance. The rapid web application developments are aimed at supporting business needs. While you will be part of Local application development team, you will participate in Global Project Developments if required where you will play active role.
We are part of GECIA (Global Engineering Centre India-Airpower) organisation. Our focus is to deliver IT Applications & services to the different business areas locally & globally within Atlas Copco group. City
PuneLast Day to Apply05/08/2023Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco