Job Description

Job Title: Customer Support Executive - Canada Voice ProcessLocation: Technopark, TrivandrumExperience: 2 to 4 yearsShift Timings:Hours of Operation:Sunday to Thursday: 10:30 AM - 1:00 AM CSTFriday & Saturday: 10:30 AM - 3:00 AM CSTQualifications: Graduation in any streamJob Summary:We are looking for a dynamic and customer-focused individual to join our team as a Customer Support Executive (Canada -Voice Process). In this role, you will handle voice support for customers of a pizza chain, delivering excellent service and ensuring customer satisfaction.Key Responsibilities:- Handle inbound and outbound calls with customers in the Canada region.- Assist customers with inquiries related to menu items, pricing, delivery, and order taking.- Resolve customer complaints or concerns in a professional and timely manner.- Log all interactions in the system accurately and comprehensively.- Provide detailed information about promotions, deals, and new products.- Process orders, track deliveries, and troubleshoot issues as needed.- Maintain extensive product knowledge to offer effective solutions.- Follow company policies and ensure consistent, high-quality customer service.- Collaborate with teams to enhance service delivery and customer experience.- Maintain a positive, empathetic, and professional demeanour with customers.- Monitor and handle emails and social media inquiries when required.Required Skills and Qualifications:- Proven customer support experience, preferably in a call centre or BPO environment.- Excellent communication skills, both verbal and written, in English.- Familiarity with the Canadian market is an advantage.- Strong multitasking skills and ability to meet deadlines.- Proficiency with customer service software, CRM tools, and other systems.- Effective problem-solving skills with professionalism in handling challenges.- Capable of working in a fast-paced environment with high call volumes.- Flexibility to work rotating shifts, including weekends and holidays.What We Offer- Opportunity to work with a leading ITES company and global clients.- Exposure to advanced customer experience management practices.- A collaborative and supportive work environment at Technopark, Thiruvananthapuram.- Join Phykon and become part of an enthusiastic team dedicated to delivering high-quality customer support. (ref:updazz.com)

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