Job Description

Job Summary:

MrMed is looking for a Pharmacist to assist out customers in order fulfillment support over telephone/chat channels. As a Pharmacist you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.

Responsibilities:

• Serve as the single point of contact for order tracking and all sales support to customers on chat and call platforms.
• Identify and target potential customers to drive sales growth.
• Conduct outreach via phone, WhatsApp, and email to keep customers updated regarding their order status.
• Build and maintain strong relationships with customers.
• Provide product information and guidance to customers, ensuring they understand benefits and usage.
• Stay updated on product offerings, industry trends, and competitor activities.
• Educate customers about new products and promotions.
• Assist customers with the order process, ensuring accuracy and efficiency.
• Coordinate with logistics to ensure timely delivery of products.
• Address customer inquiries and resolve issues promptly to enhance customer satisfaction.
• Escalate issues to team leads and persistent issues directly to senior management.
• Provide follow-up support to ensure customer loyalty and repeat business.
• Ensure a thorough understanding of their needs and effective resolution of their concerns.
• Demonstrate a temperament for handling customers with care and in a clear and convincing manner.

Desired Profile:

• B Pharm/D Pharm Graduate with 0-2 years of experience
• Excellent verbal skills in English
• Fluency in Hindi is an added advantage
• Strong organizational and time management abilities.
• Proficiency in computer and internet applications
• Ability to multitask and manage time effectively
• Temperament for handling patients with care
• Candidate should be comfortable working from office (T Nagar)

Job Types: Full-time, Permanent, Fresher

Benefits:

• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Rotational shift

Application Question(s):

• Where do you stay in Chennai? This role is only for candidates in Chennai only. (Applications from other cities will be rejected)

Experience:

• Pharmacist: 1 year (Preferred)
• Online Pharmacy: 1 year (Preferred)

Language:

• English fluently (Required)
• Hindi fluently (Preferred)

Work Location: In person