Job Description

Position/ Title- Pharmacist & Healthcare AdvisorPurpose of this position-

• Achieving desired/targeted outcomes for patients registered with the companys Medication Therapy Management Program and the customer satisfaction that will ensure high levels of patient retention and patient referrals.
• Serve as domain specialized knowledge lead for guidance of patients in their health care journey as well as owner/support for internal processes

Key Accountabilities/ Responsibilities-

• Progress of patient on key vital parameters or any unified score. Customer Satisfaction Rating for visits made to customers.
• Identifying and resolving gaps in prescriptions in a preventive manner in consultation with patient and their doctor

Day to Day responsibilities-

• Responsibilities include the following and other duties may be assigned
• Explain the features of the Relex Medication Therapy Management Program to prospective or existing customers/patients and obtain referral for patient to join the program
• Scrutinize and digitize patient prescriptions and ensure thorough analysis and vetting before medication is dispensed
• Patient counselling and guidance on correct use of medication for achieving desired/targeted outcomes. Provide information and explanation of diagnoses, options, outcome and risk and escalate where required
• Conducting patient evaluation Doctor Virtual Connect program
• Closely monitoring patient progress through regular review patient outcomes and data, follow up on lab tests and their results. Intervention with patient and/ or patients doctors where necessary.
• Support customer outreach programs through conduct of counselling and tests associated with theme of the program
• Communicate customer feedback and customer experience on products / services and/or modifications to existing products/services to Operations, Marketing and Quality teams.
• Data updation in all tracking platforms on a daily basis

Competencies / Skills Required-Customer Orientation:

• Etiquette, Empathy, listening skills and good bedside manners
• Disease and applicable Pharma knowledge
• Good written and verbal communication including reporting accuracy
• Adherence to time schedules and processes including safety procedures
• Must have the ability to learn and retain complex material, pass tests demonstrating product and diseaserelated knowledge and deliver content to Customers verbally in a clear, effective and accurate manner in strict c ompliance with regulatory and other requirements.
• Ability to read, comprehended and explain medical reports and prescriptions in relation to the Product / Service provided.
• Ability and willingness to travel locally
• Requires time flexibility as necessary to meet customers schedules and coordinate accordingly
• Detail oriented, even when faced with highly repetitive tasks
• Must be able to work both with external and internal customers.
• Comfortable in new environments and challenging healthcare conditions. Must be able to work and interact with diverse groups of people.

Educational Qualifications : B Pharm/D PharmDesired: Experience in Clinical Pharmacy functions in a good healthcare establishment and a useful base experience of patient counselling on medicationWork Experience (Relevant and Total Experience - Fresh graduates to 1 year experienceTechnical Qualifications-

• Should have a valid Driving Licence
• Should have a two wheeler with valid documents such as vehicle RC Book, Insurance, Emission Test and vehicle Insurance.
• Registration with the Pharmacy Council of concerned state where deployed on duty

Job Type: Full-timeSchedule:

• Day shift

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please apply for this position if you have completed B Pharm/ D Pharm Course