Job Description

:Join our TeamAbout this opportunity:
Ericsson invites passionate and ambitious individuals to join our team as a Service Delivery Manager. In this pivotal role, you will have the opportunity to enhance the productivity of our delivery workforce by providing high-quality delivery tools, processes, and training modules. You will be responsible for developing and implementing innovative delivery models to cultivate an environment that fuels global efficiency and promotes profitable growth.
What you will do:

• Enhance the efficiency of our delivery workforce through appropriate tools, processes, and working parameters.
• Develop, implement, and manage delivery models and frameworks.
• Analyze and manage performance to ensure a quality framework and reliable data trends.
• Strengthen competence through career path planning, training, education, and certification.
• Adhere diligently to group, legal, financial directives, and data security and privacy guidelines.
• Supervise compliance with global and local environmental and occupational health and safety (E+OHS) standards.

The skills you bring:

• Change and Improvement Management.
• Audit and Assessment.
• Risk management.
• Tools and Process Management.
• Negotiation/Influence.
• Performance Management.
• Management of Service Delivery Framework.
• Knowledge Sharing and Collaboration Skills.
• Strong Data Analytics.
• Basic Financial Acumen.
• Machine Learning Concepts.
• Skills taxonomy management.
• Automation Concepts.
• Ericsson Portfolio.
• Services mindset.

Why join Ericsson?At Ericsson, youxc2xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whatxc2xb4s possible. To build solutions never seen before to some of the worldxe2x80x99s toughest problems. Youxc2xb4ll be challenged, but you wonxe2x80x99t be alone. Youxc2xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out toWe are proud to announce Ericsson India is ranked 19th among Top 50 companies in the country and is once again officially Great Place to Work Certifiedxe2x84xa2 in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Workxc2xae Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.xe2x80x9dPrimary country and city: India (IN) || GurgaonReq ID: 758440

Ericsson