Job Description

Company Overview


At Synamedia, we unite over 2,000 uniquely talented individuals across 20 countries, to realise our vision of transforming the way the world is entertained and informed. As the leading global provider of video services, Synamedia builds and develops advanced advertising, broadband and content distribution services with the sole mission of transforming how businesses navigate the dynamic digital landscape. Our solutions, backed by three decades of expertise and partnerships with over 200 customers worldwide, touch the lives of millions of people. Our clients include the likes of Disney, Astro, Comcast, Sky, Tata Play among others.


As we embark on this journey to expand our product suite and presence in new domains, we are looking for talents with a passion for technology, innovation, and dynamism. Join us if you want to grow along with us in creating and delivering the most complete, secure, and advanced end-to-end video technology solutions.


About the Job - People Services Partner


Our People Services team plays a key role in our core HR transformation journey as we continue to move towards being global in how we operate to better support our people.


We are looking for a People Services Partner to join our team and provide comprehensive support for various HR Operational activities with a focus on North America. This position offers the opportunity to be part of a dynamic HR team and contribute to its success by providing exceptional HR services and support to our people.




Responsibilities


• First point of contact and support for our employees and managers on HR-related queries, policies, and processes.
• Escalate more complex issues and work with the North America HR team for resolution.
• Hand on focus and operational support on immigration process and benefits administration in partnership with the North America HR team.
• Facilitate the onboarding process for new hires, including completion of background and eligibility to work checks, offer letters and necessary paperwork.
• Manage the offboarding process, initiating exit interviews and processing necessary paperwork related to terminations.
• Maintain accurate and up-to-date employee data in our HRIS (Human Resources Information System) and other relevant HR systems.
• Ensure compliance with record-keeping requirements by maintaining employee files and documentation in accordance with company policies and legal regulations.
• Initiate HR Purchase requests in our procure-to-pay system and manage invoice receipting for payment.
• Contribute to our People projects and initiatives.


Skills Required


• Bachelor's degree in human resources, Business Administration, or related field preferred.
• 2+ years of experience in HR Services or Operations related roles with a focus in supporting North America region.
• Strong understanding of HR practices, processes and systems.
• Proficiency in Microsoft Office Suite.
• Ability to handle sensitive and confidential information with discretion.
• Detail-oriented with strong organizational and time management skills.
• Ability to work as part of a team in a fast-paced environment.
• Proactive problem-solver who can effectively communicate with employees, managers and other HR teams to ensure the smooth delivery of HR services.


Growth Opportunities


When welcoming new talent into the team, we are always looking for opportunities to bring in new ideas, those who ask challenging questions and have the curiosity to learn. These qualities are important to us as we nurture a culture of innovation, seize more opportunities to partner with our customers and make a difference as we transform the future of video. To further support your growth and that of our talent pool, Synamedia offers an exhaustive library of skill enhancement resources from SkillSoft and other partners to help you upskill while on the job.


Benefits and Perks


• Flexible working arrangements
• Competitive pay hikes and bonus packages
• Skill enhancement and growth opportunities
• Equal opportunity employment
• Health and wellbeing programmes
• Collaborative work with a truly global team


A Culture of Belonging


Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. Our values connect us, and we love to win together. We work with a bias to action, we innovate and encourage curiosity to grow and evolve, as a team.


In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more.