Job Description

Position Type : Full timeType Of Hire : Experienced (relevant combo of work and education)Travel Percentage : 10 - 15%Are you ready to unleash your full potential? We\xe2\x80\x99re looking for people who are passionate about providing an extraordinary experience to our employees and customers, charting Worldpay\xe2\x80\x99s path to being the largest and most-loved payments company in the world.About the teamAre you curious, motivated, and forward-thinking? At Worldpay, you\xe2\x80\x99ll have the opportunity to work on some of the most challenging and relevant issues in People Operations and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.What you will be doing\xc2\xb7 Managing all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on/off boarding, leave management, compliance, records management, and retention.\xc2\xb7 Performing new hire onboarding activities (including background checks)\xc2\xb7 Partnering with the Head of Global Operations to provide quality, governance and oversight.\xc2\xb7 Training new teammates joining the team.\xc2\xb7 Driving projects and implementation of new systems and tools.\xc2\xb7 Providing support to employees and managers for transaction processing and life cycle event management in the system\'s self-service function. (e.g. transfers, promotions, employment separations, etc.).\xc2\xb7 Handling employee inquiries and issues resolution. Assists in the research, escalation, and resolution of Workday related operational issues.\xc2\xb7 Providing reports and analysis on demand.\xc2\xb7 Ensuring data quality and global data standards.\xc2\xb7 Delivering exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, timely manner.\xc2\xb7 Ensuring delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.\xc2\xb7 Cultivating networks across a variety of functions and locations with the organization.\xc2\xb7 Ability to be flexible and pivot to ever changing priorities.What you bring:\xc2\xb7 English Language \xe2\x80\x93 Fluent\xc2\xb7 Ability to deliver excellent customer experience, resolve issues and look for continuous improvement opportunities \xe2\x80\x93 \xe2\x80\x9cCustomer at the heart of everything\xe2\x80\x9d ethos.\xc2\xb7 Adaptable and willing to continuously learn and be proactive in picking up tasks.\xc2\xb7 Experience in using Human Resources systems, preferably Workday and Service Now\xc2\xb7 Knowledge of Human Resources concepts, policies, and procedures\xc2\xb7 Attention to detail and accuracy, organizational and prioritization skills.\xc2\xb7 Ability to work in an organized manner and consistently follow-up on tasks.\xc2\xb7 Ability to work both independently and in a team environment; great time management skills.\xc2\xb7 Ability to maintain confidentiality.\xc2\xb7 Excellent oral and written communications skills\xc2\xb7 Ability to interface with all levels of employees and effectively interact with various functional areas and facilities.\xc2\xb7 Ability to establish and maintain effective working relationships with employees, management, and clients.\xc2\xb7 Experience with customer support: customer interactions, addressing escalations.What we offer you\xc2\xb7 Competitive salary and fantastic range of benefits \xe2\x80\x93 private health insurance including dental, meal vouchers, private pension, sport allowance, well-being programs.\xc2\xb7 A variety of career development tools, resources and opportunities\xc2\xb7 26 vacation days per year and bank holidays replacement\xc2\xb7 The chance to work on some of the most challenging, relevant issues in the payment industry\xc2\xb7 Time to support charities and give back in your communityPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass

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