Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.Primary Responsibilities:

• Independently works with cross-functional teams focused on enabling client stakeholders to develop their teams and organizations through learning and development interventions
• Focuses on strategic partnership with the business leader/s for team development aligned to the strategic business priorities. Provide consulting on effective learning strategies, as appropriate (e.g., coaching other trainers, Train-the Trainer, Instructional Designers)
• Initiate and manage end-to-end responsibilities of multiple Learning and OD projects. Including owning and supporting deployment, adoption, and handover of transformation projects into BAU to stakeholders
• Serve as a thought leader by staying up to date on the latest research and current trends that promote healthy organizations and effective leaders and teams to detect and understand capability opportunities across various systems of the organization using the lens of learning and development
• Be the face of the function to the business and one point of contact for all Talent related Interventions to drive business outcomes
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Facilitating Talent Development Sessions

• Facilitation of in-person classroom/ webinar sessions on Manager Development Programs
• Conduct appropriate preparation to ensure full understanding of training content and objectives prior to delivery (e.g., train-the-trainer, facilitator guide, real-world examples, rehearsal/dry runs)
• Collaborate with appropriate resources (e.g., instructional designers, business partners, SMEs, business leadership) to facilitate development of appropriate learning objectives and curricula
• Identify, understand, and prepare the appropriate training technology to ensure effective learning (e.g., WebEx, MS-Teams, SharePoint, LearnSource and similar tools)
• Leverage Subject Matter Experts as needed to ensure that appropriate learning content is accurate and current
• Ensure that the training delivered (including vendor driven training) complies with learning objectives and meets organizational needs (e.g based on audience analysis, organizational knowledge)
• Comply with all required policies, regulations, and procedures applicable to the learning process (e.g., CMS, HIPAA, HR policies, Country Specific policies)
• Gather learner feedback during the facilitation process to support effective knowledge transfer and make appropriate adjustments to the facilitation process (e.g., periodic knowledge checks, assessments, polls)
• Support learner understanding of how learning content applies to their job role/function, and the achievement of their business goals
• Identify and adapt to the learning styles of the audience during the facilitation process (e.g., apply principles of adult learning, guide participant discussions to drive learning)
• Demonstrate appropriate teaching method, style and pace to optimize learning, adopting different delivery approaches/mechanisms as needed (e.g., technology usage, questioning techniques, story generation)
• Ensure/provide training coordination/support to facilitate delivery of effective training (e.g., room coordination, supplies/materials, enrollments, scheduling)
• Contact learners / leadership during or after the facilitation process, as needed (e.g., to communicate learning progress, behavioral issues, attendance issues)
• Provide post-training support to learners, as needed (e.g., outstanding questions/issues, parking lot items, unmet expectations, additional copies of learning materials, on-the job support)

Reporting & Analysis

• Complete all necessary reports for Program facilitated and send them to all stakeholders in a timely manner
• Generate/analyze reports on training processes/outcomes and distribute to applicable audiences as appropriate
• Engage with learners post-training to obtain additional feedback on training effectiveness (e.g., one-on-one meetings, follow-up surveys)
• Provide ideas to enhance learning based on experience with learners (e.g., course, program, curriculum)

Other Tasks
Depending on the business need, the following tasks may be required/changed:

• Attend meetings pertaining to Talent Development initiatives/Projects, team meetings and business meetings as needed
• Conduct Training Needs Identification / Analysis
• Engage / be part of various Team Projects from time to time
• Content Curation from Open-source materials

Required Qualifications:

• Graduate in any discipline
• Minimum 7+ years of experience in Learning & Development
• Demonstrated capability with minimum 3 years of experience in working with Senior Managers/CXO in Learning/Talent Development role or Organizational Development/Management Consulting, preferably in industries like tech and healthcare
• Design experience. Showcase completed learning and development interventions that are purposely designed to meet client stakeholder needs
• Industry Relevant knowledge in diagnosing and developing Learning recommendations. Knowledgeable on various assessment tools and learning platforms, including curation from open-source materials relevant to developing learning capability
• Proven exceptional facilitation skills and experience in running sessions across all levels including senior and executive learners. This role will flexibly split between consulting for projects and facilitating interventions as required
• Proven agile project manager. Independently develop agile and iterative strategies and recommendations while maintaining measurements of success in multiple projects
• Proven thrives in Ambiguity- A self-starter, dives into the complexity of the business and returns with ideas and a point of view. Flexible with schedules and scope as the business needs arise
• Proven excellent English verbal, written and interpersonal skills
• Proven skilled in scoping stakeholder requirements, gathering and using data to create change impact plans and analysis work on complex assignments. This includes Evaluating progress and impact of interventions and programs
• Proven ability to work in multiple shifts as may be required by business from time to time

Preferred Qualification:

• Post-graduation / MS in Business Management, Human Resources

Who we are looking for:

• Client-centric consultant. Independently leads cross-functional teams focused on enabling client stakeholders to evolve their teams and organizations through learning and development interventions
• Data Scientist. Skilled in scoping stakeholder requirements, gathering and using data to create change impact plans and analysis work on complex assignments. This includes Evaluating progress and impact of interventions and programs
• Exceptional Project Manager. Initiate and manage end-to-end responsibilities of multiple Learning and OD projects. Including owning and supporting deployment, adoption, and handover of transformation projects into BAU to stakeholders
• Thought Leader. Forward-thinking, systems-thinker with the ability to detect and understand capability opportunities across various systems of the organization using the lens of learning and development
• Innovator. Continues to evolve self while elevating Optums learning and organization culture by introducing programs and interventions to make self and teams relevant

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.#njp

UnitedHealth Group