Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. Were harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, were calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
Welcome to the relentless pursuit of better.

Inviting applications for the role of Process Developer - S2P

Responsibilities

• Running compliance checks on all free text PR (Purchase Requisition) incoming via Coupa; create POs post successful compliance checks
• Route PRs via approved Buying Channels (catalogs or web-forms) and preferred vendors
• Handling inquiries from internal customers as well as from external vendors and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met
• Maintaining clear records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Maintaining and updating content in Coupa for category cards, catalogs, preferred vendors, web-forms, to ensure accurate content that is easily accessible to all our business partners
• Act as liaison to the Accounts Payable team to resolve PO related invoice issues
• Supervising generic email box for incoming queries as well as resolving them as per the agreed SLAs
• Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes
• Follow-up with requesters/co-functional teams to provide quick resolutions
• Following-up up with suppliers/vendors whenever required
• Provide periodic updates to users/impacted parties on the status of the ticket/issue raised;
• Transfer/raise/coordinate inquiries to appropriate teams for resolution
• Find opportunities to improve or to streamline the process
• Proactively take action and identify Continuous Improvement opportunities.

Qualifications we seek in you!
Minimum qualifications

• Good Verbal and Written Communication Skills (English)
• Customer Service Skills - Telephone / Email
• Basic Knowledge of MS Office Applications like Excel, Word, PowerPoint
• Meaningful working experience in the Procurement field

Preferred qualifications

• Working experience on Coupa or Ariba
• Exposure to Source to Pay cycle

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Genpact