Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Now, we are calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Inviting applications for the role of Process Associate and Process Developer- Collections / Claims / Credit Management
General Responsibilities

• Manage a collections/claims/credit mgt portfolio maintaining strong customer relations
• Contact customers with Past dues by making collections calls, sending emails etc.
• Identify and resolve customer queries & disputes related to Invoices
• Review & follow-up on the highly past due Invoices/ Accounts with AR Manager
• Liaise with other department (Credit, Sales, Billing, Customer services) in order to resolve the invoices
• Document all details in ERP
• Maintain all relevant systems and tables with valid information.
• Experience in working in an office environment with tight deadlines and targets
• Support team priorities and initiatives and effectively manage workload
• Assist Assistant Manager to prepare and submit reports to the customer as applicable
• SOP (Standard Operating Procedures) creation and updating
• Deliver the required data for audit purposes
• Making the accounting process controls established through the internal policies (SOX (SARBANES OXLEY))
• Provide support to Assistant Manager for credit control activities as required
• Ensure Key Metrics are met, and service is delivered to end users as expected
• Daily usage of clients tools for the assigned activities

Language Support required
Genpact Delivery Center Language
Thailand EnglishGood verbal and written communication - Primary language as English
Qualifications we seek in you!
Minimum qualifications

• Proficient knowledge of computers, the Internet and office automation.
• B. Com Graduate
• Relevant 0-2 years of domain experience

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Genpact