Job Description

PD&I Technical Sales Support Leader

Description

Manages the technical support and training activities to support the sales of company products and services. Recommends product improvements to design staff in response to customer feedback.

Supports counterparts in strengthening their relations in customer partnerships.

Partners with sales force, customers, and potential customers regarding the resolution of technical or engineering issues that affect the sales, installation and utilization of the company's products.

Recommends changes in products and services that result in cost reductions and increased sales.

Provides sales force coaching focused on technical development.

Evaluates products and solutions based on customer requirements.

Participates in complex technical aspects of the sale.

Coaches and motivates technical support staff; provides guidance and direction on problems and issues; delegates works assignments considering employee skills and development needs.

Identifies department issues, problems, and opportunities to support continuous improvement initiatives.

Six Sigma certification and involvement to improve customer operating costs and product reliability / durability.

Qualifications

Skills

Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Ensures accountability - Holding self and others accountable to meet commitments.

Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Data Analytics - Interprets information relying on knowledge of business or functional frameworks, and leverages analytical problem-solving tools to draw conclusions and communicate meaningful patterns that drive business insights; assesses quality of data as an initial step of the analysis.

Channel Awareness - Explains and contextualizes industry structure, dynamics, and path to market in order to advance organizational goals.

Customer Technical Problem Solving - Solves problems by leveraging industry standard and Cummins\' product specific methodologies to determine the assignable cause within appropriate time constraints

Intuitive Listening And Adapting Solutions - Translates needs, expectations, or asks from customers, stakeholders, etc. into actionable solutions through active listening and intuition; chooses or produces solutions (e.g. process change, tool, product, service, etc.) to meet or exceed the customers or stakeholders needs or expectations or to provide value.

Education, Licenses, Certifications

College, university, or equivalent degree in engineering or a related subject required.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Significant level of relevant work experience and customer facing experience required.

Tender& Proposal, Customer connect:

Engagewith customer & their consultant project technical teams to work onspecifications finalization of project

Workon spec. drafting as per Cummins offerings

Buildrelations with customer from project inception to release of tender release

RFQHandling technical & commercial proposals working

Tenderdocuments & drawings review & Preparation of CDE sheet

Workingwith suppliers on equipment offer compliance as per RFQ specs and working outoptimum cost inputs for proposals

Orderexecution:

Technicalsubmittal preparation and approvals from customer to proceed for execution.

Finalizethe Technical requirement and scope with Supplier

Reviewof detailed drawings/Documents from suppliers

Integrationof all package

Successfuldemonstration of solution performance meeting RFQ specs

Conductingthe Detailed FAT trial at Supplier works for Customer inspection

Preparationof As Built Drawing

Technicalsupport in integration of solution at DG container manufacturing facility

ConductEQT/FPQ as per customer protocol for new design or new supplier introduction

Sourcingof all customized equipment and parts from suppliers in compliance to customerspec compliance

Attendmeetings with customer / consultant to get Cummins offer / proposal/ technicalsubmittals approved in Code-A category

Job MARKETING

Primary Location India-Maharashtra-Pune-India, Pune, IOC Tower A

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Mar 1, 2023, 2:10:25 PM

Unposting Date Ongoing

Organization Power Systems Business

Req ID: 2300019Y

Cummins