Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Process Developer, Contract Admin.
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications. We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA.
Responsibilities

• Respond to customer inquiries and problem critical issues
• Provide support for data collection to enable Audit function.
• Maintain a detailed understanding of client process and policies
• Responsible to demonstrate capacity for critical thinking and analysis.
• Should be very proficient with SAP (OTC module)
• Candidate should be comfortable with night shift.
• Should have indepth knowledge of Order Management

Qualifications
Minimum qualifications

• Significant experience in Contract Admin/ Order management
• B.Com
• SAP knowledge
• End to End OTC knowledge

Preferred qualifications

• knowledge of Master Data
• Basic knowledge of MS office
• Effective probing skills and analyzing / understanding skills
• Problem solving skills with customer centric approach
• Strong English language skills (verbal and written)
• Attention to detail.
• Proven understanding on Sales Force

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a \'starter kit,\' paying to apply, or purchasing equipment or training.

Genpact