Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. We are inviting applications for the role of PA/PD, Insurance (Intake and Routing) Responsibilities . Work on new business submission to validate availability of minimum required information in the document and segment the same to correct underwriting department with proper platform setup . Transaction processing according to standard work & SOP . Prioritize transactions according to documented guidelines to meet SLA . Plan and organize tasks and work responsibilities to achieve objectives . Comprehending and responding to customer inquiries. Identify, research, and resolve problems . Assist with/perform other team tasks as required . Accurately maintain and record data for production . Understand and apply Core Competencies . Interact with Onshore /Offshore and customer in a respectful and professional manner via email and on calls if required . Prioritization of Emails with a focus to improve client satisfaction Qualifications we seek in you Minimum qualifications . Any graduate (except technical, BE, and LLB) . Good analytical and problem-solving skills . Ability to communicate verbally and through emails with businesses . Proven ability to build effective working relationships with clients & internal stakeholders . Positive attitude with a focus on continuous process improvement and an open mind to change . BPO or Captive work experience . Excellent Written and Verbal Communication skills . Ability to facilitate and own resolution of discrepancies and disputes. . Ability to handle multiple priorities within strict time constraints. . Ability to independently research, analyze, and recommend solutions to close open items and discrepancies . Ability to successfully interact in a challenging and high-risk collection environment with demanding internal and external customers . Excellent command and Excel tools from day-to-day operations delivery standpoint . Well versed with MS Excel, MS Word . Good typing skill with high accuracy . Property and casualty insurance (UA or underwriting assistant) Preferred qualifications . BPO work experience with another Genpact global client Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Monster