Job Description

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Role Responsibilities:

• Actively manage a number of identified top tier clients including Large Corporate and multinational corporations and support their banking needs
• Act as a single point of Contact for clients for all escalations and ensure adequate coverage by service teams
• Visit Clients regularly and identify opportunities to improve product adoption across various products
• Conduct regular Service review meetings and address complex inquiries and concerns from clients
• Support various transformation initiatives to enrich client experience
• Track and understand impact of the regulatory changes on our clients and proactively work with them to comply with the same
• Manage KPIs , metrics and country business objectives
• Partnering with RMs and Sales team with servicing and providing necessary support for customers, acting as focal point of contract for customer servicing and transaction management needs, directing request or acting as referral point to the appropriate execution team
• Recognizing and collaborating with sales team on additional business opportunities
• Engaging clients with latest market and regulatory updates, providing digitization and latest product offerings to customers

Education/Professional Qualifications & Skillsets:

• Understanding of Global Cash Management products
• Post Graduate degree holder with minimum 8 years of banking experience with minimum of 4 years in customer service or Sales/Relationship Management role
• Past dealing with Large Corporate and multinational corporations a must
• Understanding of various aspects in clearing such as RTGS, NEFT, NACH, SWIFT, CHIPS, FED other Currency Clearing
• Good inter-personal and relationship management skills
• Ability to work independently and achieve desired results

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.

Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.

JPMorgan Chase