Job Description

Job Title Payment Operations AnalystPayment Operations AnalystSo, who are we?Hello, we\xe2\x80\x99re IG Group. No, not Instagram \xe2\x80\x93 though we\'re a pretty big deal ourselves.We\xe2\x80\x99re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We\xe2\x80\x99ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.Did we mention we have offices in 18 countries? Yes, when you join IG Group, you\'ll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let\xe2\x80\x99s innovate together!Your role in the TeamYou\xe2\x80\x99re upbeat and enthusiastic, and you have an open mind and a curious, can-do attitude which you will fit right into the team.You, like us, understand the importance of collaboration and are driven to be the best in what you do. As you will be part of a multi - functional team, you will work closely with other departments to ensure client\'s funding and withdrawals occur smoothly to and from their trading account.You will be proactive with any queries and requests from clients to ensure they are answered and ensure you maintain up to date with changes to regulations and new payment trends.to date with all things Payments at IGWhat you\xe2\x80\x99ll doAccurate and efficient processing of deposits into IG in accordance with international and local compliance regulationsProcessing and release of withdrawals across IG\xe2\x80\x99s different payment methods such as Card, Bank and PayPalRegulation and enforcement of IG\xe2\x80\x99s strict anti-money laundering controls, including the verification of bank statement and payment methodsAdministration of IG\xe2\x80\x99s payment and banking portals to enable effective processingProblem-solve complex issues and errors to resolve payment queriesHandling of daily reports, posting of bonuses/tax and auditsCross-departmental communication to facilitate effective handling of queriesParticipation in continuous improvement initiatives to optimise team performance.Who we\xe2\x80\x99re looking for?You\xe2\x80\x99re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You\xe2\x80\x99re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas and lead the way in creating inspiring experiences for our clients and everyone around you.We don\xe2\x80\x99t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let\xe2\x80\x99s raise the bar together.What you\xe2\x80\x99ll need for this roleAlthough desirable you don\'t need a background in finance to apply. We\'ll provide on-the-job training and support tohelp ensure you quickly pick up the necessary knowledge and understanding. What you will need is a genuine interest in working in financial markets, along with motivation levels as impressive as your aptitude for numbers and attention to detail \xe2\x80\x93 plus:A degree-level educationFluency in English (verbal and written)Excellent interpersonal and communication skillsThe ability to work well under pressureTo be able to establish rapport with people of all status and backgroundA logical and analytical approachVery good organization and time management skillsLiteracy in MS OfficeStrong attention to detail.How you\xe2\x80\x99ll growWhen you join IG Group, we want you to have more than a job \xe2\x80\x93 we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we\xe2\x80\x99ll support you all the way.And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world\xe2\x80\x99s best trading experience. We\xe2\x80\x99d love to have you along for the ride.The perksAs well as having the chance to attend regular social events, get funding for your charitable endeavours and join a range of special interest groups, you\xe2\x80\x99ll receive an attractive selection of benefits working with IG:Performance-related bonusesPension, insurance and medical plansCareer-focused technical and leadership trainingContribution to gym memberships and moreShift allowance, as applicableCompany transportation (pick up and drop) as per shift requirements.Where you\xe2\x80\x99ll workWe follow a hybrid working model; we reckon it\xe2\x80\x99s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection.Plus, you\xe2\x80\x99ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.Ask our employees what their favorite thing is about working at IG, and you\xe2\x80\x99ll hear an echo of \xe2\x80\x98our culture\xe2\x80\x99! That\xe2\x80\x99s because you can come to work as your authentic self. The things that make you, you \xe2\x80\x93 like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity \xe2\x80\x93 can bring a fresh perspective or new skill to our business.That\xe2\x80\x99s why we welcome people from various walks of life; and anyone who wants to help us realize our vision and strategy.So, if you\xe2\x80\x99re keen to connect with our values, and lead the charge on innovation, you know what to do.Apply nowNumber of openings 1

IG Group