Job Description

Job Summary:
We are looking for a dedicated and empathetic Patient Relations Executive to join our hospital team. This role is responsible for managing patient feedback, addressing concerns, and ensuring that patients have a positive experience during their visits. The ideal candidate will handle patient reviews, facilitate communication between patients and medical staff, and work to continuously improve the quality of care and service provided.

Key Responsibilities:

• Serve as the primary point of contact for patient feedback, including online reviews, surveys, and in-hospital feedback forms.
• Proactively gather patient reviews and testimonials to assess satisfaction levels and identify areas for improvement.
• Handle patient complaints or concerns with professionalism, ensuring timely and satisfactory resolution.
• Coordinate with medical and administrative staff to address patient concerns and follow up on unresolved issues.
• Maintain records of patient interactions, complaints, and feedback, and generate reports to track trends.
• Work closely with the marketing team to showcase positive patient reviews on the hospital's website and social media platforms.
• Conduct follow-up calls or emails with patients to ensure their concerns have been resolved and their experience has improved.
• Assist in developing and implementing strategies to enhance patient satisfaction and service quality.
• Provide recommendations to hospital management based on patient feedback to improve overall service delivery.
• Ensure that all patient interactions comply with hospital policies and confidentiality regulations (HIPAA or relevant regulations).

Requirements:

• Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals.
• Strong problem-solving skills with the ability to handle complaints in a calm and compassionate manner.
• Attention to detail and ability to manage multiple tasks efficiently.
• Proficient in using customer relationship management (CRM) software or patient feedback systems.
• Knowledge of healthcare regulations and patient confidentiality standards.
• A patient-focused mindset with a commitment to improving patient experiences.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?180,000.00 per month

Benefits:

• Internet reimbursement

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person