Patient Delight Associate | Full Time | Remote
Year New Delhi, Delhi, India
Job Description
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The Inbound/Outbound Patient Delight Team Member offers the best customer service and customer care to our patients by assisting them with their inquiries, appointments, and the like. The team member is expected to be reliable and trustworthy. Skills Needed:
- At least 2 years in college
- Two to three years experience in customer care preferably Healthcare
- Proficient in relevant computer applications
- Exceptional in customer service practices and principles
- Excellent data entry and typing skills (30-40/minute)
- Superior listening, verbal and written communication skills (English)
- Ability to multitask
- Organizational skills
- Proficiency with computers (web-based tools; ECW knowledge is an advantage)
Duties and Responsibilities
- Making Outbound calls to clients to thank them for their generous reviews and learn about their experience and address their needs or other issues with products or services.
- Making Outbound calls to clients to confirm/reschedule appointments.
- Taking Inbound calls and responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Assist patients via email and chat and attend to their needs with the same efficiency and accuracy as the inbound calls; attending the chats and emails in a timely fashion. Make follow up if need be.
- Follow up calls where necessary.
- Taking part in training and other learning opportunities to expand knowledge of the tasks such as one on one weekly sessions.
- Document calls according to standard operating procedures.
- Amenable to shifting schedules.
- Must be willing to render overtime if need be.
- Adhering to all company policies and procedures.
- Other duties as assigned.
Work Schedule and Environment
- Fully remote setting
- Full-time schedule
- Shifting schedule
Desktop/Laptop and IT Specifications Required
- At least Core I5 and up or Ryzen 5 3400G, 12gig ram, SSD (if Core I3, must be SSD and 16gig ram)
- Wired Internet connection with at least 50mbps
- Celeron is not acceptable
- Noise cancellation headset
- Quiet background
Nao Medical is open to people from all backgrounds, and we would like to work with people who share our values, especially those around healthcare and creating meaning for our patients in everything we do. We are a proud Minority Woman Owned Business with a diverse staff that has been serving the New York metro area for over a decade. We look forward to receiving your application!
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Job Detail
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Job IdJD3052648
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNew Delhi, Delhi, India
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EducationNot mentioned
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ExperienceYear