Job Description

Patient care and Guest Relations

Communicating and providing personal care to the patients in the OPD. Arranges or assists in arranging patient transportation. Coordinates transfer of emergency cases and day care surgery patients.Primarily responsible for the professional and efficient managing of patients.

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To provide a front line supportive and courteous service to the patients. To deal sensitively with inquiries from patients and consultants.

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Provide information and assist patients concerning prescription, surgery scheduling, any other information regarding procedure/ treatment and surgery.

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Liaison with consultants to adjust as necessary any changes that may affect appointments.

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Helps scheduling patient appointments for consultation, diagnosis and treatment.

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Direct patients for Scheduling their consultations, laboratory tests, and examinations. Provides information related to procedures and treatment

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Accept, process and initiate billing process of the patients.

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To inform the consultants that their patients have arrived and are waiting in the OPD reception area. Log any miscommunications between OPD reception and services that use the clinics to ensure continual improvement in communication between departments.

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To adhere to hospital emergency procedures.

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Assists patients with the completion of registration forms.

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Uses HIS to access to monitor the patient's status in the OPD like dilatation etc.

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Utilizes computer to input and retrieve appointment data and patient information.

Job Types: Full-time, Permanent

Pay: From ?20,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person