Job Description

Job Title : Patient Coordinator

Location : Ahmedabad

Languages : Proficiency in English and Hindi required

About us:

TatvaCare is a startup in the Indian health tech landscape that is transforming care practices through digitisation. Our product portfolio includes TatvaPractice, an advanced EMR and Knowledge platform for healthcare professionals, and MyTatva, a Digital Therapeutics application designed to manage chronic diseases. We aim to bridge the gap in healthcare by connecting professionals and patients, promoting efficient and patient-centric care. Our vision is to foster a healthcare ecosystem where efficiency and empathy converge, ultimately leading to a health continuum.

Position Summary:

We are seeking a dedicated Patient Coordinator to join our team. The Patient Coordinator will be the first point of contact with patients, manage incoming leads, coordinate product and service requests of patients with vendors

Key Responsibilities:

Determine the eligibility of callers for drug support services and appropriately document their information.

Collaborate with MRs to collect patient leads via WhatsApp.

Ensure prompt and accurate documentation of patient leads into the CRM system.

Coordinate the end-to-end delivery process of products and services to breast cancer patients enrolled in the digital program with internal and external stakeholders

Monitor and track medication shipments to ensure on-time delivery and resolve any issues or discrepancies that may arise

Establish and maintain strong relationships with vendors to ensure adherence to service level agreements

Qualifications:

Previous experience in customer support roles, patient/customer facing roles preferred

Prior experience in healthcare settings is highly desirable

Excellent communication skills, with the ability to effectively engage and influence stakeholders at all levels

Excellent verbal and written communication skills in English and Hindi

Ability to work with empathy, confidentiality, and professionalism

Strong organizational and multitasking abilities

Proficiency in using CRM software preferred

Ability to thrive in a fast-paced and dynamic environment

Job Type: Full-time

Schedule:

• Day shift

Work Location: In person