Job Description

u Report 10 minutes prior to the OPD starts.

u To ensure OPD checklist is folowed step by step.

u Welcome the patient with smile

u Introduce yourself to the patient

u Record AR/NCT

u Escort patient to the waiting area/ OPD chamber.

u Coordinate with doctors/ optometrist and call the patients by name when their turn comes.

u For dilation, first check the Identification Band and put the appropriate dilating eye drop.

u Ensure the doctor and the optometrist are in their respective chambers when the patients are ready to be seen.

u In case of dilations and additional procedures required keep the patients informed on timeframes.

u In case of non availaibility of doctor or optometrist beyond the defined stipulated time, escalate the same to the floor manager/ centre manager for immidiate redressal.

u Assisiting the patients and doctors as and when required.

u Provide special care needs to the vulnerable patients.

u If any procedures/ investigations are advised, help the patients to get prompt billing done before starting the procedure.

u In case of emergency patient to be directly taken for the procedure and billing formalities to be handled with the attendants

u Escorting all the patients to pharmacy, optical, counselling as required.

u Ensuring all relevant patients get future appointments.

u Ensure patients to fill the feedback forms available in OPD waiting area.

u Inform OPD manager immediately in case of any grievance of patient.

u Reporting of accidental incidents.

u Prompt in activation of codes and follow codes policy.

(Any other work assigned from time to time by the hospital management)

Job Type: Full-time

Pay: ?16,000.00 - ?20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person