Job Description

Company OverviewJOGO Health Pvt Ltd is a leading digital healthcare organization specializing in EMG Biofeedback. As a US-based multinational company, JOGO operates in India, the USA, Canada, Malaysia, and soon in the UAE. Known for its innovation and excellence, JOGO holds the world's first JCI accreditation for a digital clinic. With FDA clearance and partnerships with esteemed institutions like Harvard Medical School, JOGO offers ample research opportunities and is headquartered in Chennai.Job OverviewJOGO Health Pvt Ltd is seeking a dedicated Patient Care Executive to join our team in Chennai. This full-time, mid-level position requires a professional who can handle patient interactions and contribute to patient conversion. The role demands excellent communication, problem-solving abilities, and cross-functional collaboration to ensure a seamless patient experience within our digital health services.Qualifications and Skills

• Strong communication skills to effectively interact with patients and provide necessary information and support.
• Exceptional problem-solving skills to address and resolve patient issues promptly and efficiently.
• Proven experience in inside sales techniques.
• Genuine empathy to understand and respond to patient needs fostering patient satisfaction and trust.
• Excellent interpersonal skills to build and maintain strong relationships with patients and team members.
• Customer service expertise to ensure patient needs are met with professionalism and care.
• Proficiency in multiple languages to communicate with diverse patient groups effectively (Tamil, English & Hindi - Mandatory)
• Competency with computers and digital tools to manage patient data and communication systems proficiently.

• Provide comprehensive patient support through effective communication and empathetic interactions.
• Assist with inside sales processes by introducing healthcare services to potential clients and converting leads.
• Address patient concerns and queries efficiently, ensuring a smooth patient journey.
• Collaborate with clinical and administrative teams to enhance patient experience and service delivery.
• Utilize digital tools to manage and update patient information and service interactions regularly.
• Participate in training and development sessions to stay updated with healthcare processes and technologies.
• Prepare & maintain reports and document patient feedback.

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