Job Description

hospital background experience of 2-3 years

Job Specification : Any graduation or B.H.M (Bachelor of Hospital Management) with good speaking skills and MS Excel ,MS Word



1. He/she will never leave the counter unattended at all time of day / night even if he / she has

to go somewhere, somebody should be informed to attend to telephone calls.

2. He/she will maintain a message register in which he/she will enter the name of caller, Tel.

no. and message if any. This message will be transferred to the concerned person at the

earliest opportunity personally or telephonically.

3. He /she should have the details of Phone no. & availability of all the staff members of

hospital including consultants, suppliers, VIP's, trustees and related people.

4. He/she should be well aware of various hospital facilities/doctors availability timings and

schedule of charges of various facilities. He /she will carry the detailed list of all these things,

in writing & properly displayed at counter.

5. Check the welcome prompt.

6. Check on any important information that can be of importance.

7. Check that who is the Chief Medical Supervisor and doctors on duty (CMO).

8. Check the compliant status of faulty telephone.

9. The call operator always keeps in ready a note pad and pen before phone rings.

10. External calls are given preference over internal calls

11. A call is answered with a greeting and attended.

12. Always give a privilege for caller to disconnect. Never disconnect on your own.

13. Update the call data on regular basis (internals and external calls)

14. All paging and public announcements systems should be known.

15. Informing the OPD Front Desk Executive about new telephone extensions to update.

16. The call operator should be able to book appointments for OPD.

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental pay types:

• Performance bonus

Experience:

• total work: 1 year (Preferred)