Job Description

WALK-IN INTERVIEW FOR FRESHERS AND EXPERIENCE CANDIDATES FOR PART TIME OPPORTUNITY IN ONE OF THE MOST PRESTIGIOUS HOSPITALS IN DELHI.

•Walk-In Interview Details : •

•mCURA Mobile Health Pvt. Ltd. •

•401. Tower-B. 4th Floor. Millennium Plaza. Gurugram. •

•Near Millennium Metro Station. •

•Timings - Monday to Friday 11:00 am to 4:00 pm •

•THIS POSITION IS ONLY FOR FEMALE CANDIDATES. •

Patient Customer Care Executive

The Patient Customer Care Executive plays a crucial role in ensuring a positive and supportive experience for patients seeking assistance with healthcare-related inquiries. This position involves effective communication, empathy, and problem-solving skills to address patient concerns and provide information about services. The Patient Customer Care Executive serves as a bridge between the organization and patients, contributing to overall patient satisfaction and loyalty.

Department: Customer Service

Key Responsibilities:

Patient Communication:

? Respond promptly and professionally to patient inquiries through various communication channels (phone, email, chat).

? Demonstrate empathy and understanding when interacting with patients, addressing their concerns with patience and courtesy.

Information Provision:

? Provide accurate and detailed information about healthcare services, appointment scheduling, billing inquiries, and other relevant topics.

? Ensure patients are well-informed about their treatment plans, prescriptions, and any necessary follow-up procedures.

Problem Resolution:

? Investigate and resolve patient complaints, issues, or disputes in a timely and effective manner.

? Collaborate with internal departments to facilitate swift resolution and prevent recurring problems.

Appointment Scheduling:

? Assist patients in scheduling, rescheduling, or cancelling appointments as needed.

? Coordinate with medical staff and other departments to optimize appointment availability.

Insurance Assistance:

? Guide patients through the insurance process, including verification, pre-authorization, and billing inquiries.

? Work closely with the billing department to address any insurance-related issues.

Documentation:

? Maintain accurate and up-to-date records of patient interactions and transactions in the customer relationship management (CRM) system.

? Ensure compliance with privacy regulations and organizational policies.

Collaboration:

? Collaborate with healthcare professionals, administrative staff, and other departments to enhance the overall patient experience.

? Participate in regular team meetings to discuss challenges, share insights, and contribute to process improvement.

Qualifications and Skills:

10+2 / Any Graduate / Diploma Holders.

Freshers / Previous experience in customer service in any industry

Good communication and interpersonal skills.

Empathetic and patient-oriented approach.

problem-solving and decision-making abilities.

Proficient in using customer relationship management (CRM) software.

Working Conditions:

Office-based environment with regular computer use and phone communication.

May require occasional evening or weekend shifts based on organizational needs.

Shift Timing:

6 hours for single shift. Can be extended to 8 Hours / 12 Hours as per candidate flexibility.

Compensation and Benefits:

5,500 for single (6 hours) shift. Additional Payout for Increased working Hours per shift.

Job Types: Full-time, Part-time, Fresher, Internship

Contract length: 12 months

Pay: From ?5,500.00 per month

Expected hours: 36 per week

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Morning shift

Experience:

• FRESHERS

WE ARE HIRING ONLY FEMALE CANDIDATES !

Work Location: In person

Job Types: Full-time, Part-time, Fresher, Internship
Contract length: 12 months

Pay: ?5,500.00 - ?11,000.00 per month

Expected hours: 36 per week

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Morning shift

Supplemental Pay:

• Overtime pay

Work Location: In person