Job Description

Job Title: Patient Care Assistant

Qualification: Lifescience or Healthcare any Bachelor or Master\'s can apply.

Location: Bangalore

Position Type: Full-Time

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Key Responsibilities:

1. Patient Enrollment and Information Provision:

Attending Patient Calls: Receive inbound patient calls on the toll-free patient line. Engage with patients who are seeking to enroll in specific patient support programs.

Obtaining Patient Consent: Skillfully guide patients through the consent process, ensuring they understand the implications and benefits of participating in the program.

Disease-Specific Information: Provide patients with accurate and approved disease-specific basic information, addressing their questions and concerns.

2. Patient Registration and Documentation:

Patient Registration: Register patients in the appropriate patient support program, ensuring all necessary information is accurately recorded.

Document Collection: Efficiently collect and organize all relevant patient documents, including prescription copies, diagnostic details, and signed consent forms.

Patient Support Plan: Collaborate with the patient to create a tailored support plan, aligning it with program requirements and patient needs.

3. Medication Adherence and Support:

Medication Adherence Calls: Regularly reach out to patients to monitor and support medication adherence. Address any issues or concerns patients may have.

Customized Diet Plans: Provide personalized diet plans to patients as required, in consultation with program guidelines.

Field Colleague Coordination: Facilitate communication and coordination with field colleagues who visit patients for medical device training and treatment initiation.

4. Collaboration and Coordination:

In-House Program Management: Act as a vital liaison with in-house program managers to ensure program objectives are met. Provide regular updates on patient status.

Medication Access: Work closely with the in-house medication dispatch department and external medicine distributors to ensure patients have seamless access to medications.

Client In-Charge Office: Maintain a strong connection with the client in-charge office, providing essential program health reports and necessary Management Information System (MIS) reports.

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