A patient calling job typically involves responsibilities such as:
• Patient Outreach : Contacting patients to schedule appointments, follow-up visits, or reminders about upcoming tests and procedures.
• Information Collection : Gathering and updating patient information, including medical histories, insurance details, and contact information.
• Customer Service : Addressing patient inquiries, providing information about services, and assisting with concerns or complaints.
• Data Entry : Inputting patient information into electronic health records (EHR) systems accurately and efficiently.
• Collaboration : Working with healthcare providers and administrative staff to ensure a smooth patient experience.
• Compliance : Adhering to HIPAA regulations and maintaining patient confidentiality.
• Problem-Solving : Assisting patients in navigating healthcare processes, including billing and insurance questions.
Skills often required include strong communication abilities, empathy, organizational skills, and proficiency with computer systems.
Job Type: Full-time
Experience:
• total work: 1 year (Preferred)
Work Location: In person
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