Job Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.Job Listing DetailAt EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.As part of our People Advisory Services - Short Term Business Traveller team, you help our clients manage business issues relating to their global workforce by providing services to their business travellers/ international assignees / foreign local hires etc.PurposeYour role helps our clients manage the complex challenges of deploying a globally mobile workforce. You help our clients improve their business in an evolving global economy and realize sustainable economic growth by helping them integrate the people agenda into their business strategy.Role and ResponsibilitiesGDS STBT professionals support Immigration, Posted Workers, tax mobility professionals and onshore stakeholders execute on a range of administrative and support tasks. You will assist GDS Assistant Managers and Managers across various activities to deliver exceptional client service across high volume accounts and meet SLA and KPI measures predominantly on Social Security.You will oversee the electronic case management processes, as well as email communication and reporting for various tasks or team assigned. You will support collection and tracking of case documentation, reporting, and monitoring of status and preparation of application documentation per the protocol followed for each case type for the Short-Term Business Traveller (STBT) population of a client.You will stay abreast of regulatory changes in the applicable travel mobility domain, supporting senior caseworkers and lawyers to implement necessary changes in case management and processes in a timely manner.Tasks include:

• Understands the purpose of the Social Security / certificate of coverage/A1, totalization agreements
• Fully understands the concepts behind social security and its application to client queries and client scope.
• Proactively identifies potential challenges from authorities' different interpretation of legislation and take steps to resolve
• Has a broad understanding of authorities' practices around the world for handling certification; proactive & pre-emptive approach where authorities may challenge an application
• Signs off on data requests for all country applications
• Signs off for bilateral applications
• Has proactive approach to identify where changes may have occurred compared to past applications and suggests solution. Identifies and/or processes improvements and mapping to collate data
• effectively/minimise multiple touchpoints with EY local teams and client/employee/other teams.
• Able to draft responses to social security for information requested and proactively identifies where OOS should be requested, working with GDS L3 to obtain approval.

Additional Responsibilities include:

• Uphold EY's risk management protocols, managing confidential information with the utmost professionalism.
• Drive the adoption and management of technology tools and solutions to enhance service delivery.
• Take ownership of performance and quality metrics, including SLA/KPI reports, client reporting, escalations, utilization, and performance metrics.
• Set quality and performance standards for the accurate and technically correct preparation and submission of applications, identifying potential issues proactively.
• Cultivate a collaborative and positive work environment, encouraging teamwork and shared success.
• Maintain and update a comprehensive knowledge base of travel requirements, technicalities, and processes to provide expert advice.
• Identify and implement strategies to enhance quality, business performance, and process efficiency.
• Adapt to a fast-paced environment with a focus on accuracy and flexibility in task management.
• Lead the training and development of new team members, promoting continuous improvement and productivity within the team and office-wide projects.
• Exercise sound judgment and critical thinking to make decisions and take appropriate actions based on provided instructions or independent analysis.
• Provide support to the wider team with administrative and immigration-related queries and actively participate in immigration projects as required.

GDS STBT teams run in a client service focused environment and team members have high levels of contact with EY professionals across the world, as well as contact with assignees, government agencies and Tax mobility professionals at all levels, from different cultural and national backgrounds. Requirements to work outside of local business hours to according to clients' needs and different time zones will arise.Role RequirementsQualification:

• Bachelor's Degree in Human Resource, Business Administration, travel, tourism and hospitality, Commerce, Arts, Law (Immigration), English Language and Literature/Communicative English/Mass Communication & Journalism or related fields.

• MBA/Masters in relevant field an advantage.

Experience:

• 5 - 8 years relevant experience in handling Social Security Downstream Delivery and implementation.

• Working exposure to case management technology desirable

• Knowledge of Social Security, Business Travellers, Posted Workers Directive, Tax Regulations, and reporting would be an advantage.

• Any prior Global Mobility experience will be very helpful.

Essential Skills and Attributes:

• Exceptional written and oral communication in English

• Ability to draft articulate and persuasive communications

• Accuracy and attention to detail

• Ability to multitask and prioritize task appropriately

• Ability to work both independently and collaboratively with large teams

• Strong proficiency with Microsoft Office applications (especially word and excel) and Data visualisation tools (Power BI, Alteryx/Tableau)

• Efficient and accurate typing skills

• Excellent analytical and problem-solving skills

• Ability to work under tight deadlines and high volume

• Ability to contribute to an efficient, innovative, and team-oriented work environment

• Proven administrative and organizational skills

Advanced MS Excel with macros knowledge will be added advantage.What we look for

• We look for people with strong communication and critical thinking skills who can adapt to changing priorities and remain flexible to meet client and attorney needs, take initiative and anticipate what is required to accomplish various goals. The person must be adaptive to the team and foster collaborative approach. They must show passion and desire to learn and grow.

• You have an agile, growth-oriented mindset. What you know matters. But the right mindset is just as important in determining success. We're looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world.

• You are curious, and purpose driven. We're looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world.

• You are inclusive. We're looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust.

What we offerEY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland, and the UK - and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.When you join EY, you'll be at the heart of EY's critical mission to build a better working world by applying your knowledge, skills, and experience in assisting clients in meeting their business objectives. You will learn, grow, and contribute - building new relationships and discovering the satisfaction that comes through producing high-quality, valued work and advice.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working worldEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.EY | Building a better working worldEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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