Job Description

: Part-Time Voice Process Jobs for FreshersOverview: A Part-Time Voice Process job offers a fantastic opportunity for freshers to enter the corporate world while maintaining flexibility with their schedule. These roles typically involve interacting with customers over the phone to address their inquiries, resolve issues, or provide product/service-related information. A voice process role focuses on spoken communication, and freshers can start building experience in customer service, telecommunication, and business processes.Roles and Responsibilities: As a fresher in a Part-Time Voice Process job, your responsibilities will primarily include handling inbound and outbound calls, depending on the nature of the job. Below are the key duties you will be expected to perform: * Customer Interaction:

• Communicating effectively with customers over the phone to address inquiries or complaints.
• Providing information regarding products or services as required by customers.
• Assisting customers in resolving any issues related to billing, services, or product features.
• Conducting follow-ups with customers to ensure their concerns are addressed satisfactorily.
• Problem Solving:

• Listening actively to customer problems or queries and offering appropriate solutions.
• Ensuring customer satisfaction by resolving issues quickly and efficiently.
• Escalating complicated issues to higher authorities or relevant departments when necessary.
• Data Entry and Documentation:

• Recording customer information, feedback, and concerns in the system accurately.
• Maintaining detailed records of customer interactions, including follow-up actions.
• Ensuring the documentation is up-to-date and accessible to relevant team members.
• Adherence to Scripts and Processes:

• Following predefined scripts or guidelines to maintain consistency in communication with customers.
• Adhering to company policies regarding customer handling and issue resolution.
• Ensuring the voice tone and communication style match the companys standards.
• Achieving Targets:

• Meeting daily or weekly targets related to call volume, customer satisfaction, and resolution time.
• Managing time efficiently to handle a specific number of calls within a given time frame.
• Team Collaboration:

• Collaborating with team members and supervisors to improve the quality of service provided to customers.
• Participating in training sessions and feedback discussions to enhance performance.

Skills Required: * Effective Communication:

• Strong verbal communication skills, with the ability to speak clearly and confidently.
• Good listening skills to understand customer needs and respond appropriately.
• Ability to handle calls in a polite and professional manner.
• Problem Solving:

• Ability to think critically and resolve customer queries or issues quickly.
• Patience and empathy when dealing with difficult situations or upset customers.
• Time Management:

• Capability to handle multiple calls in a short period while maintaining quality service.
• Prioritizing tasks effectively, especially when dealing with a high call volume.
• Basic Computer Skills:

• Basic knowledge of using computers, typing, and working with data entry systems.
• Familiarity with CRM software or customer management tools is a plus.
• Adaptability:

• Willingness to learn and adapt to new processes or technologies.
• Flexibility in working different shifts, as voice process jobs often operate during non-standard hours (including evenings and weekends).

Qualifications:

• Freshers with a high school diploma or equivalent education are eligible to apply.
• Prior experience in customer service or call center roles is a plus but not mandatory.
• Basic understanding of customer service practices and call handling techniques is an advantage.

Working Hours and Compensation:

• These roles are typically part-time, and working hours can be flexible depending on the companys needs. You may be required to work evening or weekend shifts.
• Compensation may vary, but it usually includes a fixed hourly wage or monthly stipend along with performance-based incentives.

Benefits:

• Gain practical experience in customer service and telecommunication.
• Flexible work hours and part-time options for better work-life balance.
• Opportunity to build communication and problem-solving skills.
• Potential for full-time employment based on performance.

This position is perfect for freshers looking to kick-start their career in a dynamic, customer-focused environment while maintaining the flexibility of part-time hours.

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