Job Description

: Part-Time Voice Process Jobs for FreshersPosition: Part-Time Voice Process Executive (Freshers Welcome)Location: [Specify Location]Job Type: Part-TimeAbout the Role:We are looking for energetic, enthusiastic, and customer-focused freshers to join our dynamic team for part-time voice process roles. As a part-time voice process executive, you will be the face of the company, providing support and resolving customer inquiries over the phone. This is an excellent opportunity for individuals who have a passion for communication, problem-solving, and customer service.Key Responsibilities: * Customer Interaction:

• Answer inbound calls from customers in a professional and polite manner.
• Provide information about the companys products, services, and offerings.
• Address customer queries, concerns, or issues, ensuring they are resolved promptly.
• Issue Resolution:

• Act as the first point of contact for customers concerns and resolve them to their satisfaction.
• Understand the root causes of customer complaints or questions and provide accurate solutions.
• Escalate complex issues to senior team members or relevant departments.
• Record Keeping:

• Accurately document customer interactions, transactions, feedback, and actions taken.
• Maintain updated records of customer issues and outcomes for future reference.
• Follow-up:

• Conduct follow-up calls to ensure customers are satisfied with the solutions provided.
• Build and maintain strong relationships with customers by offering a personalized experience.
• Product Knowledge:

• Stay updated on the companys products, services, and promotions to provide accurate information to customers.
• Share product recommendations and help customers find solutions that suit their needs.
• Adherence to Process:

• Follow the companys internal processes and guidelines for handling customer queries.
• Meet the teams productivity and quality goals.
• Team Collaboration:

• Work collaboratively with other team members to ensure smooth operations.
• Share feedback and ideas to improve processes and customer satisfaction.

Qualifications & Skills: * Education:

• Minimum qualification: High school graduate (12th Grade) or equivalent.
• Any graduate or pursuing studies (undergraduate or part-time studies) are also welcome to apply.
• Communication Skills:

• Excellent verbal communication skills in [language of the process, e.g., English/Hindi].
• Ability to speak clearly, listen actively, and provide articulate responses to customers.
• Customer Service Orientation:

• A genuine desire to assist and solve customer problems.
• Patience, empathy, and strong problem-solving skills.
• Basic Computer Skills:

• Familiarity with basic computer operations (Microsoft Office, CRM systems, etc.).
• Ability to navigate customer service platforms and databases.
• Multitasking:

• Ability to handle multiple tasks simultaneously without compromising quality.
• Adaptable to changing customer needs and business requirements.
• Time Management:

• Ability to manage work hours effectively to ensure availability for part-time shifts.
• Availability to work flexible hours, including evenings and weekends if required.

Preferred Skills:

• Previous experience in a customer service or voice process role is a plus but not mandatory.
• Fluency in multiple languages will be an advantage.
• Problem-solving mindset with a keen eye for detail.

What We Offer:

• Flexible Working Hours: As this is a part-time role, you will have the flexibility to manage your working hours around your studies or other commitments.
• Training and Development: You will receive comprehensive training and ongoing support to help you excel in your role.
• Career Growth: With the opportunity to advance to full-time roles or other departments within the company as you gain experience.
• Positive Work Environment: A supportive team and a friendly, collaborative work culture.

Why Join Us?This is an excellent opportunity for freshers to start their career in a growing industry while working in a flexible, rewarding environment. If you're passionate about providing exceptional service and are ready to build your career in customer support, we encourage you to apply.How to Apply:Interested candidates are invited to submit their resume along with a brief cover letter to [email/contact details]. Please mention Part-Time Voice Process Role in the subject line.Join us and kickstart your career in customer service today!

Tensoten Services