Job Description

Company Overview: Our company is a dynamic leader in the field of customer service and telecommunication, specializing in providing high-quality voice process support to a diverse range of clients. We believe in nurturing talent and offering freshers a platform to grow their skills while working in a collaborative environment. As part of our expansion, we are hiring enthusiastic and dedicated freshers to join our team in a part-time voice process role.: We are looking for motivated freshers to join our voice process team in a part-time capacity. This job offers an excellent opportunity for individuals seeking flexible working hours while building a strong foundation in customer service and communication. As a part-time voice process associate, you will be responsible for managing inbound and outbound customer calls, addressing customer queries, and providing effective solutions to meet their needs.The role involves interacting with customers in a professional and friendly manner, ensuring that the service provided is of the highest standard. Freshers with a passion for customer service and excellent communication skills are encouraged to apply.Key Responsibilities:

• Answering inbound calls and handling outbound calls to customers.
• Responding to customer inquiries, providing product or service information, and resolving issues promptly.
• Maintaining customer records by updating account information.
• Listening attentively to customer needs and offering appropriate solutions or escalating the issue to higher management if needed.
• Ensuring customer satisfaction through proactive problem-solving and empathy.
• Maintaining clear, concise, and accurate call logs and case details.
• Following the companys processes, policies, and guidelines to ensure consistent and quality service.
• Meeting daily/weekly/monthly performance targets (such as number of calls or customer satisfaction scores).
• Being adaptable to handle different types of customer requests and complaints with patience and professionalism.

Skills and Qualifications:

• Excellent verbal and written communication skills.
• A pleasant and confident phone voice with the ability to engage customers in meaningful conversations.
• Ability to think on your feet and offer quick solutions in a fast-paced environment.
• Customer-centric mindset with a positive attitude and problem-solving abilities.
• Ability to multitask, manage time efficiently, and meet deadlines.
• Basic computer skills (knowledge of MS Office, basic CRM systems is a plus).
• Freshers with no prior experience in a voice process role are welcome to apply.
• High school diploma or equivalent; graduation in any field is preferred.
• Fluency in English is a must; additional languages are a bonus.

Working Hours and Flexibility:

• Part-time shift options: You will be able to choose from a variety of flexible working hours, including weekend shifts or evening hours.
• The ideal candidate should be willing to work between 15-25 hours per week, depending on availability.
• Shifts may vary based on the clients requirements, but we ensure that the schedule remains manageable and comfortable.

Benefits:

• Competitive hourly pay with incentives based on performance.
• A supportive and friendly team environment.
• Hands-on training and opportunities for skill development.
• Flexibility in work hours for a better work-life balance.
• Opportunity for career growth and progression based on performance.
• Access to employee benefits like health insurance, allowances, and bonuses based on company policies.

Why Join Us:

• Gain valuable work experience in the customer service and voice process industry.
• Enhance your communication, problem-solving, and customer handling skills.
• Join a company that values fresh talent and offers growth opportunities for all employees.
• Enjoy a healthy work environment that encourages teamwork, learning, and development.

Tensoten Services