Job Description

For more information can talk to to HR- +91-8376075395Part-Time BPO Jobs for 12th Pass Candidates: The Business Process Outsourcing (BPO) industry has seen significant growth over the years, offering a wide range of career opportunities, especially for freshers. Part-time BPO jobs are an attractive option for 12th pass candidates seeking to begin their professional journey without committing to a full-time role. These jobs allow flexibility while providing a stable income and an opportunity to gain valuable experience in the customer service or back-office domain.Job Role & Responsibilities: * Customer Service Representative (CSR):

• Primary Function: The core responsibility of a CSR in a BPO is to assist customers with their inquiries, resolve issues, and provide information regarding the companys products or services.
• Key Tasks:

• Handling inbound/outbound calls.
• Answering customer queries related to billing, orders, technical support, etc.
• Providing timely and accurate information to customers.
• Offering solutions to customer problems and ensuring customer satisfaction.
• Documenting customer interactions and maintaining records.
• Data Entry/Back Office Support:

• Primary Function: Many part-time BPO jobs involve data entry, where employees are required to input, update, and maintain large volumes of data into company systems.
• Key Tasks:

• Ensuring data is entered accurately.
• Updating and verifying information.
• Managing databases and creating reports.
• Handling administrative tasks like scheduling appointments or processing invoices.
• Telemarketing:

• Primary Function: In telemarketing roles, candidates engage in outbound calls to generate sales leads or offer promotional deals to potential clients.
• Key Tasks:

• Calling prospective clients.
• Offering products/services, handling objections, and closing sales.
• Maintaining records of calls and progress.
• Meeting daily or weekly targets for sales or leads.
• Technical Support:

• Primary Function: Providing technical assistance to customers who are facing issues with products or services, often over the phone or via chat/email.
• Key Tasks:

• Diagnosing technical problems and providing solutions.
• Escalating issues to higher technical teams if necessary.
• Ensuring customers understand troubleshooting steps and follow them.
• Keeping up-to-date with new products and services to assist effectively.

Skills and Qualifications:

• Educational Requirements: Candidates should have completed their 12th grade (Higher Secondary). While a graduate degree may not be mandatory, basic educational qualifications are essential.
• Communication Skills: Excellent verbal and written communication skills are crucial, especially for customer-facing roles like telemarketing or customer service. A good command of English, along with local language proficiency, is preferred.
• Typing Speed: For data entry and back-office roles, a reasonable typing speed and accuracy are essential.
• Tech-Savvy: Basic knowledge of computer applications like MS Office and familiarity with internet browsing is necessary for most BPO tasks.
• Problem-Solving Skills: For roles like customer service and technical support, candidates must be able to think on their feet and offer solutions.
• Time Management: As part-time roles usually have specific hours, candidates need to be disciplined in managing time effectively to meet targets.

Working Hours and Flexibility:Part-time BPO jobs typically offer flexible working hours, making them ideal for students, homemakers, or anyone looking to earn income alongside other commitments. The hours can range from early morning to late evening, and many companies offer shifts that allow employees to choose hours based on their availability.Benefits of Part-Time BPO Jobs:

• Flexible Schedule: Work at your convenience, making it easier to balance studies, family commitments, or other part-time work.
• Skill Development: Gain valuable communication, customer handling, problem-solving, and technical skills that can be beneficial in future careers.
• Earnings: A steady source of income can be earned through hourly or project-based pay.
• Career Growth: Starting in a part-time BPO job can pave the way for full-time opportunities as the industry is known for internal growth and promotions.

In conclusion, part-time BPO jobs offer 12th pass candidates a great entry-level opportunity to gain experience, develop skills, and earn a livelihood in a flexible work environment.For more information can talk to to HR- +91-8376075395

Tensoten Services